Premier Inn Burton On Trent East

The stay was spoiled by the fact there was no air con in the room only a desk fan and it was an incredibly warm night but other than that the room and stay was good for what was needed. Location and parking were ideal and has a restaurant next door

Booking was brilliant, receptionist michelle went above and beyond for both me and my partner who had travelled almost everywhere and could find nowhere for the night we rushed there and didn’t actually even book she helped us quickly and effectively, even going as far as to help my partner to food and drink on the house as she was feeling severely unwell the room was quiet out the way and clean from top to bottom props to the lovely lady michelle!

We would just like to express our sincere thanks to Alison on the reception desk for all her help and assistance in liaising with the adjoining restaurant due to an evacuation during our meal. Alison's customer service and professionalism is a credit to her and the brand.

Please don't be put off by the very tired appearance of the premises. I had a lovely welcome from the female member of staff that met me on arrival. Inside the property the rooms were as good if not better that those one might expect from any other Premiere Inn, clean tidy and fresh. The views I had, over looking the well manicured bushes and shrubs of the lovely surrounds were lovely and gave it an almost continental feel, I could have been in central France! On leaving the following morning, I was given a lovely send-off from member of staff Michelle as other house keeping staff were already busy preparing rooms for the next round of Guests. Thanks you Michelle and you colleague who checked me in in a 'nothing too much trouble' manner. The management just needs to make some much needed investment on the exterior of this very comfortable hotel.

Excellent facilities. Very clean! Staff were friendly and nothing was too much trouble. Quiet in the hotel. Had comfortable bed which meant a good nights sleep. Everything you need was in the room such as extra pillows. Would highly recommend a stay!

A helpful Receptionist but that was the highlight. It's main selling point is that it is nearer the Crematorium the the Central but it was £20 more expensive. We made the mistake of getting the Meal Deal which is usually fine. You eat at the Stanhope Arms which adjoins it. Wednesday night is Quiz Night so the dining room is taken my the quizzers. Our table was in the bar next to a noisy pool table. The food took ages and all three dishes were very overcooked. Breakfast was OK but some items had been cooked somewhat earlier. If Premier Inn offer their meal deal at the Stanhope then they should ensure that the meal is up to their usual standard.