Tru by Hilton Beaufort

This particular hotel has left me feeling so discouraged about all Hilton Hotels at this point. The front desk clerk was as rude as I’ve ever met in the customer service industry. It was so obvious I was bothering her that I had to ask her at one point if I had done something to offend her, fully aware that I hadn’t even opened my mouth yet to say a word. I was ignored, not acknowledging me when I asked questions. It was as if I was a phantom standing there, other than rolling her eyes when I walked through the door. I was repeating questions to her because she wouldn’t get off her computer long enough to help me so she was not hearing me the first time. And when I asked her to give me my credit card back, she pulled her hand back and told me not to snatch it from her. After driving nearly 12 hours and arriving in Beaufort at this hotel at 12:30 in the morning, and exhausted, and that’s what I was greeted with. Had this have happened with someone without restraint, it could’ve ended horribly. Not a smart move on her part at 12:30am. She was about to go to jail for credit card theft. I prepaid for for the room yet she tried to me control me with my credit card and impress power over me by not giving it back to me unless it was under her terms. I didn’t come AND PAY to be bullied by someone that has no idea how to treat people. But as long as she got her point across to me by showing me that I am beneath her standards, that I was a bad person solely because of the color of my skin was absolute prejudice and honestly, her behavior was disgusting. It was completely surprising considering this is within the hospitality industry and at Hilton no less. Hilton hotels, you just lost a customer for life, I’ve been using you for 35+ years personally and professionally for business functions and ballroom dance competitions generating a lot of revenue for Hilton hotels. Your own employee just took thousands of dollars from your pocketbook by means of practicing discrimination towards a long standing customer.

We stayed at this property to attend the Parris Island Marine Graduation and I am going to be brutally honest in this review by saying I regret staying at this property. When our group first booked this property, we were met with issues, and I should have taken that as a sign that we should've probably booked with another hotel. For the positives, this hotel is about 15 mins from Parris Island Mcrd which was convenient, and there is a sub restaurant right next door if you dont want to drive. Now for the negatives, we got to our room as a late arrival and discovered our room had not really been cleaned,the room was small, the wall thermostat didn't work, the lamps were rusted and the rooms do not have carpet and the floors were sticky like they haven't been mopped, the refrigerator had not been cleaned because it had what looked like spilled soda in it and food left from the previous guest. Although the room was not really clean we was tired from our trip and decided to go to bed. The walls are paper thin because we got woke up about 2:00 am by very loud Xrated noises coming from the guests in the room next door, and these noises went on until about 4:30 am. I realize it is hotel and guests make noises but the walls should not be so thin that you can actually hear what other people are saying or doing in their rooms. The next morning, I went to the front desk to let them know that our room had not been cleaned and to complain about the noise from the guests next to us and the front desk clerk just said she was sorry about the noise and told us she would get housekeeping to clean our room but housekeeping never came. I have been a hilton honors member for a long time so when I travel I always stay at a hilton brand hotel, and this was my first time at Tru and to be honest, it will probably be my last time because I was disappointed.

The front desk staff was excellent! After 2 very bad experiences in a row at other hotels, it was nice to be treated with a smile and someone who cares. Everything was very clean. Breakfast was delicious! Coffee was almost better then Starbucks

Had the pleasure of staying at the new Tru by Hilton hotel. It was a great experience. Clean, modern, friendly and welcoming staff plus a well thought out design. No frills (except fridge) in the rooms with amenities centralized in the main area. I’m there to sleep and get ready for the next day - Hilton gets it! I plan on traveling more and Tru by Hilton is my new ‘go to’ place to stay.

On the surface this hotels clicks all the buttons. It’s stylish and staff are friendly. The shower had mildew on the seal and caulk. The floor was so dirty you could see it run off your feet in the shower. The rooms are not insulated for sound at all. Our upstairs neighbor obviously needed to get her steps in a midnight. Pillows were lumpy. I expected more for the price I paid for the room.

Honestly, pretty great stay! Front desk was amazing. Breakfast was great especially for being free. Rooms was comfortable and clean, walk in showers are really nice. I just love the bright fun atmosphere. Definitely would stay again. Thank you!!