The Hoste and the Vine House Hotels

Had problems with seating meaning we only had 1hr 30m to eat and be out of our chairs. This wasn’t an issue until our starter (1 camembert) took 40 minutes to arrive meaning me and my partner had to rush our £200 dinner? This was resolved by us being able to move into the (beautiful) resident only area after our mains which solved the seating issue. Our waitress was trying but seemed more interested in her partner on the bar, I feel like I know these people on a personal level seeing them interact with each-other so much, as that was all they were really up to. Bartender (her other half) took 2 drinks orders from me, 5 minutes later I go to try and find our server and lo and behold she is rubbing the bartenders arm and having a chinwag on the bar. Meanwhile me and another man at the bar were sat waiting for a drink/service until they decided they were done?? Not acceptable. Had 2 orders of drinks turn up only half the order or not at all, will not return unfortunately as the food was absolutely incredible but I cannot realistically pay for such poor service. I have worked in hospitality for a number of years and I understand there are complications, I am not unhappy with the complications or how they were handled but I am very disappointed with the lack of care of your front of house staff. Best of luck.

Thank you so so much for a perfect stay. The staff so kind and caring and the hotel just so clean and beautifully designed we slept so well. The shower too was the best ever. We had Five Star food a cross the whole of our stay. My Chris enjoyed a steak that melted in his mouth and I had the fish of the day - so fresh. The champagne was flowing and we couldn’t believe there was even a birthday card and a slice of chocolate cake on a wooden board decorated with love - my Chris felt so touched by such detail and attention and kindness. We can’t wait to return and will tell all our friends. We’ve told our daughters and their boyfriends to visit too. We can’t thank you and the chef and the team enough. Love Faye and Chris xxx

What a wonderful stay! The hotel is full of charm - the bar/pub area has a woodburner, beams, and tons of atmosphere. The restaurant is large but still intimate as it is spread across several areas, so you don't get that aircraft hanger feel. The food is excellent and the breakfast is outstanding. We had a suite, as it was a special birthday, and we were not disappointed. It was spotlessly clean, although a little tired in places - chipped paint, scratched walls, and doors that were difficult to keep closed at times. The staff were friendly and welcoming, and the birthday treat in our room was greatly appreciated. It was a lovely base to explore North Norfolk and we cannot recommend this hotel highly enough!

Absolutely perfect! Had lovely food and exceptional service from Val, really personable and lovely! I would definitely recommend to anyone visiting Burnham Market, food was hot and fast, I made changes to my brownie which was no bother at all, we’ll definitely be back!!

We’ve visited the Hoste numerous times before and always found it to be exceptional. Whilst we had a lovely evening, I would say we were a little disappointed with the food. The prawns starter was bland and very dry, the main meal of pie was nice but still average, and the dessert was also disappointing. You can definitely tell the ice cream is plant based and I expected a high quality ice cream. It doesn’t say on the individual items on the adult menu that all ice dream is plant based or I would have picked an alternative dessert. I also think the children’s menu could be more exciting, not all children want the usual burgers/fish/pasta etc. The Hoste does however have a lovely atmosphere, great service, and very helpful staff. On this occasion though we found the food very average.

Terrible food and terrible service. A later lunch, we were presented with dried out dishes which followed wine spilt over an already dirty table. Will never go again, utterly awful. The only redeeming aspect was the pleasant nature of the young waitress who started her shift later on.