Ye Olde Smokehouse

We went there because we wanted to try their scones and some tea. It was 2pm that time. So we went in and was asked with a rude tone 'what do you want?' so we said we wanted some tea. then he shoo us away with his hand gestures. and said now only serves lunch. tea is 3pm to 6pm and keep shooing us away. this man is so rude. hope they goes bankrupt soon with attitude.

Das Hotel hat Atmosphäre und viele wertvolle antike Einrichtungsgegenstände. Der Zustand des Zimmers Charlotte und des Badezimmers ist erbärmlich. Fenster sind zerbrochen, Verschlüsse kaputt und können nicht geschlossen werden. Die Farbe an den Wänden und Möbeln gehört erneuert. Das Warmwasser kommt nur sehr schwach aus der Dusche. Die Jaccuzziwanne kann nicht gefüllt werden, das Wasser rinnt am Boden heraus und die Hähne funktionieren nicht. Das Zimmer ist SEHR feucht, Bettwäsche ebenfalls. Eigene Kleidung nach 2 Tagen komplett feucht.

Searching in Google for my lunch with my partner, I found Ye Olde Smokehouse and decided to gave it a try. Well to our suprised, we were welcomed with a “warm” hospitality borderline rude by the front office manager which was an old guy. Certainly feels like looking down upon us by the way he treat us. But lo behold, eventhough our mood kinda disrupted by the treatment, we still enjoyed their lunch, the fish and chips and smoked salmon was nice until, my partner noticed something swimming inside their Malt Vinegar. Its two maggots who decided to do a cameo and say Hi. To the management, this was appalling and disgraceful to the residents and also customers who paid their hard earned money yet treated with rudeness and maggots for their lunch. People should avoid this premises until the manager was sorted out and their quality improved

Well it was an ‘interesting’ 2 night stay, but not one that we will repeat. The hotel certainly has some history and in many ways is a throw back to former days. The fact is that it is a bit run down - not well maintained, paintwork peeling off, lights that don’t always come on [we had to get that fixed twice], and the bedroom was very musty. The bed linen was so musty that it was quite overpowering. But if all you want is a 5 star modern chain hotel, then this is NOT the place for you. That said, the location, among many walking trails, is excellent. The views, on a clear day, are fascinating. A pre-dinner drink, be it an aperitif or a whisky, by the roaring log fire, was very welcome. However, we were rather disappointed with the food - my beef pie looked good but the meat was so tough that I had to leave half of it. Similarly, my lamb shank on day 2, looked tasty - until I tried it. Again, I barely managed half of it. On the other hand breakfast on the terrace was thoroughly enjoyable. The staff of young, inexperienced helpers did their best, and one cannot fault their helpfulness and enthusiasm. Perhaps a kinder direction from the Management would have been appropriate.

The environment of the old cottage is something to remember. Very instagrammable indeed. I wanted to try their famous Beef Wellington, however it was sold out. The Resident Manager recommended beef steak instead. I ordered as suggested and for the price that I paid, the food is certainly over-priced for its taste.

I waa really looking forward to a relaxing and memorable weekend with my US friend at Ye Old Smokehouse, Frasers Hill. Having paid RM402 for a King suit, I was really stunned and speechless when I checked into the property. The property was rundown and poorly managed. Furniture and fittings were really OLD and WORN OUT. Certainly not the 4 or 5 star I was expecting. My honest opinion, I would rate it 1 or no star at all. The price of RM401.95 is totally rediculous. Furthermore, it was stated in the letter that Management reserves the right to release the room if no full advance payment was made. If I had known the poor condition of the Smokehouse, I would have saved my hard earned money and stayed some place else. The staff did not seem to care about guest's needs. When we arrived, background music was playing very loudly. We could even hear it clearly in our room upstairs. We told staff it was too loud and he asked us in return : is it? 😱😨🤔 At dinner, there was wind blowing into the dining room. When asked, the staff replied that the wind was from the opened kitchen door. I had to ask them to close the kitchen twice before they closed it. 😨 😨🤔🤔 At breakfast my friend spilled some coffee while pushing down the coffee strainer. A staff came to take the empty jam plate and did not offer to clean the spilled coffee. Food is also very expensive. Only consolation was the (one each) scone for the hi tea. For dessert, we ordered an apple crumble each which took forever to be served. We went back to our room and a staff delivered to our room 10 minutes later. First and last time for us. We will NOT return.