Mercure Bukhara Old Town arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your thoughts with us. We are sincerely sorry to hear about your lost phone and the frustration this caused.Please allow us to clarify that our team members are long-time, trusted professionals—many of whom have been with us since the hotel’s opening. Every staff member goes through a thorough security check at the end of each shift, and we have strict procedures in place to ensure guests’ belongings are treated with the utmost care.We understand how upsetting it can be to misplace something important while traveling, and we genuinely regret that we couldn’t help locate your phone despite checking all possible areas.We hope that, despite this incident, you were still able to enjoy some moments of your time in Bukhara. It would be our sincere pleasure to welcome you again in the future and offer the warm hospitality we’re known for.Warmest regards,Mikhail ChesnokovRooms Division Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your kind words and recommendation. We’re thrilled to hear that you enjoyed your stay, especially the food at Saffron restaurant and our location in the heart of the old town.We look forward to welcoming you again soon!Warm regards,Mikhail ChesnokovRoom Division Manager

Majoituspaikan vastaus: Dear Alice Delphine Maud,Thank you for sharing your kind and detailed review. We’re delighted that you enjoyed the elegant style architecture, our modern rooms, and the relaxing spa experience — especially the sauna, steam room, and swimming pool. It’s great to hear that you appreciated our skilled massage therapist and the little welcoming touches like complimentary raisin and nuts.We also value your honest comment regarding the hammam and the walk to the city center. Your feedback helps future guests and also gives us insight for further improvements.We’ll be happy to welcome you back again!Warm regards,Mikhail ChesnokovRoom Division Manager

Majoituspaikan vastaus: Уважаемый Илья,Благодарю Вас за такой тёплый отзыв! Нам приятно, что Вы оценили атмосферу отеля, наш спа-комплекс, бассейн, а также завтраки и ресторан. Мы действительно стараемся создать место, где можно отдохнуть душой и телом.А что ещё нужно для хорошего отдыха? Возможно, только ещё один день, чтобы насладиться всем этим чуть дольше! Будем рады вновь видеть Вас в гостях!С уважением,Михаил ЧесноковRooms Division Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your review and for sharing your impressions of our hotel. We’re glad you appreciated its design, convenient location, and breakfast quality.We will take your feedback about hot dishes into consideration and work on expanding the selection. Regarding amenities, I’d like to note that an iron and ironing board are available upon request.We look forward to welcoming you back and making your stay even more comfortable!Best regards,Mikhail ChesnokovRooms Division Manager

Majoituspaikan vastaus: Уважаемый Игорь,Большое спасибо за Ваш подробный и тёплый отзыв!Мы ценим Ваше мнение о завтраках и обязательно примем его во внимание. Также передадим Вашу похвалу нашим сотрудницам на ресепшен — им будет очень приятно!Будем рады снова видеть Вас в нашем отеле!С наилучшими пожеланиями,Михаил ЧесноковRooms Division Manager

Majoituspaikan vastaus: Dear Alexey,Thank you for your review and for your kind words about our hotel’s oriental style and the selection and taste of our breakfast offerings. We’re delighted that you enjoyed your stay.I’m sorry to hear that the fridge was not working properly. We have already informed our engineering team to address this issue. Your feedback helps us improve, and we truly appreciate it.We look forward to welcoming you back soon!Best regards,Mikhail ChesnokovRooms Division Manager

Majoituspaikan vastaus: We appreciate your feedback! We're happy to hear you enjoyed our location near the Old Town. We’d love to welcome you back to our hotel!Best regards,Chesnokov MikhailRoom Division Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. We're glad to hear that you liked the design of the hotel. We also appreciate your comment about the location — we understand that it's a bit far from the old city, but we're happy to know that a taxi can easily take you there.Regarding your comment about the receptionist, we're truly sorry that your experience with him was negative. We value your feedback and will take steps to improve the quality of service. Your opinion is very important to us, and we hope that your next experience will be much more pleasant.Kind regards,Chesnokov MikhailRooms Division Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the atmosphere of our hotel, the comfort of the mattress, and our delicious breakfasts. It’s especially rewarding to know that our staff made a great impression on you!We would love to welcome you back again soon!Best regards,Turan HasanovOperations Manager