SureStay Hotel by Best Western Buena Park Anaheim

First time here really clean looks new and updated close to alot of shopping centers.

Clean room, would stay again.

No the pillows are too small not enough for 2 extra 2 more better Very uncomfortable we always bring extra pillows for us. The helper and staff are not that.friendly. .Looks tired and overwhelmed. We have been there more than 5 times already we always bring extra towel extra pillows and soap and shampoo. They hardly refill the ones on their wall.

We truly enjoyed the extensive breakfast buffet!!! Pancakes, eggs, frenck toast, bacon, coffee, juices, hash browns, omlettes, muffins, yogurt, fresh baked breads. Just kidding. It was pathetic. We ended up going down the street to Denny's

This was our first experience with Sure Stay hotels and this one was inferior to the Best Western Hotels where we've stayed before. The room was clean but rather bare. There were no washcloths or extas towels in the bathroom. We requested extra towels from the front desk but they never brought them. There was no sugar or creamer for the coffee maker and no luggage stand. The breakfast was meager; just cold cereal, milk, juice, mini-muffins, toast and some nasty pre-packaged hard-boilled eggs. no napkins, and no one around to ask. We requested a call from the manager who wasn't there when we checked out, but never heard from her.

We checked in at 3PM and something I did not expect was a $100 deposit that I have not paid at other Best Western's before but whatever. I thought the security glass window across the front counter like in a bank with a small slide slot under the window was funny as the window is just thin single pane glass so just about anything will break it. We quickly left our items as we had a meeting to go to. We returned around 10PM or so. There was no luggage holder or place to put the suitcase except for the desk or floor. The TV did not work well as the images were constantly breaking up so turned it off and watched programs on my laptop. We were missing one washcloth so my wife & I shared one. There was no body soap in the shower so we used the small hand soap bar. No alarm clock in the room. No bed side lamps, just two very bright ceiling airport landing lights directly above the bed. Off with those. Because it was late we did not call the front desk and made do as we were tired. We did notify the front desk upon checkout and the lady said she would have someone check it out but I doubt any notes were taken. No other comment from her like sorry or tough luck. I asked for a receipt on checkout and this took about 8 minutes which was longer than I expected. The breakfast was coffee and what looked like cereal. I have stayed many Best Western Hotels in the past and their breakfasts have been okay. This hotel is the exception. In my opinion they would be better off if they did not offer breakfast. We went somewhere else to eat. Not the experience we usually have at a Best Western. In the future back to Best Western Surf City on Beach Blvd.

There was no label to hang on the door handle, so I asked the guy at reception this & asked for them to make up the room. When we got back to the hotel the room was not done but they had been in to empty the bin but nothing else. Beds weren't made up bathroom was not done no coffee refills. The sheets had stains on them that we didn't notice until checkout & there were holes in the blankets. I told them all about this on checkout & all he did was shurg his sholders not intersted & they were so slow. We would never stay, or recommend this hotel. A very bad example of a Best Western hotel over the last 3 weeks we have stayed in 6 Best Western hotels & no problems at all.

The rooms are modern and big. The bed was firm. The hotel is next to fairfield and hilton so safe area. The spa is hot and bubbly. The breakfast lacks protein so bring your beef jerky. The tv channels are limited if your looking for many choices. We stayed top floor. Very nice hotel and cooler was nice and cold.

Bed was dirty. Human hair ( not mine). The toilet had hair in it . The hot water in the room took forever to get hot. I was not expecting to have to have a deposit when I registered. They kept declining my perfectly fine credit card. I ended up having to pay with my debt card. Which I did not plan on.