Maple Tree Budget Apartments

We recently stayed at Mapple Tree Hotel and had a terrible experience due to a serious security and responsibility issue. On March 2, 2025, we entrusted our luggage to the hotel’s supposedly secure storage room after check-out. This area is locked and managed by the reception staff. However, when we returned to pick up our bags, they had disappeared—stolen from inside the hotel. The hotel does not have a proper system to track who leaves or picks up bags, making theft easy. Despite their staff controlling access to the luggage room, they claim they are not liable and they refused to assist in retrieving our belongings. Instead of acknowledging their failure, they told us we should have specifically asked for a separate "safe storage," which was never mentioned as an option when we left our bags. No hotel should offer a baggage storage service if they are not capable of keeping it secure. Their refusal to help after our belongings were stolen shows a complete disregard for customer security and satisfaction. If you value your belongings, do not trust this hotel with anything valuable. Better yet, avoid staying here altogether. There are many hotels that take security and customer service seriously—this is not one of them.

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Shukra Ac not working

Ho alloggiato assieme a due amiche per due notti in uno degli appartamenti, l'appartamento, di per sé, molto carino e in una zona comoda per prendere i mezzi, personale cordiale e disponibile, però nell'appartamento c'era, oltre ad un asciugamano da bagno a testa, un unico asciugamano da viso da dividerci e basta, non c'era un cuscino o una coperta in più, solo il minimo, poi, anche se magari non è d'obbligo, non c'era neanche una bustina di te o caffè o acqua, il nulla assoluto, è la prima volta che mi è capitato.

El departamento es lindo, ubicado en una zona antigua de la ciudad pero cerca de transporte público. El departamento podría estar mejor cuidado, teníamos una silla rota y parte de las hornallas de la cocina no funcionaban. Podrían cuidar más algunos otros detalles como limpieza.

The appartment : •extractor was not working ( when you cook become foggy place ),really bad. •Only they give 1 towel per person ( we stayed 5 days ) if you want a extra towel you have to pay 3€ extra per towel.You have a was machine on the toilet but you have to buy powder ( definitely you have to spend money extra anyhow ) •Calefaction is warm during the day, during night was freezing every day ( we spoke with them about it and their answer was : its working , even they didnt came to check ) . •The bed was unconfortable and i felt painful in my back when i woke up every single day (need to change matress as soon as possible ) • The staff is not polite . •They took deposit 50 € by card and after 5 days leave the country I receive back ( better take the deposit by cash like many places ,is more fast and simple ,they have a cleaner in the floor every morning...cleaner check the room when the clients leave ,call reception to confirm and give the deposit back in hands ). •You have to leave the room at 10 ,if you want stay till 13:00 h ( 3 hours more ) you have to pay 25 € ( but if you are not before 10 at receptionto give the keys they will charge 25 € even if you are not going to be in the room ). Unfortunatelly , totally dissapointed .