Best Western Plus Buda Austin Inn Suites

My husband and I had a wonderful stay rooms are very clean

Very very good

酒店非常不錯

都挺好的👍

Hold on for the ride.... Upon arrival I was given the wrong room of which I had already paid for in Full. Im a very easy going guy, so i brushed it off as I just had to get to sleep ASAP for work in the morning. I then find out my sheets had blotches of blood (You could tell how the stain seems to coagulate). and when I went to the shower, there was a "wriggler" (MOSQUITO LARVAE) alive and well. I then proceeded to the front desk where I could not change rooms as they were sold out and was given new sheets and notated down for Hiren Patel, to review. I went back up, and proceeded to do the JOB they should of done before I got here. SO I CLEANED THE ROOM AND BATHROOM MYSELF. FUN. The following day, Hiren Patel, instructed his female staff to offer me $30 for my $97 "stay". Absolutely insulted by this "negotiation" offer, I respectfully informed the rep that I will be in contact with Hiren Patel, and to not take my frustration directed towards her, but the manager hiding behind his front desk staff (being I worked hospitality 5 star for 5 years, we come from the same hierarchy structure). After contacting through email to express my the spit in the face of an offer, I further detailed and sent a photo of the wriggler in question, and was promptly sent a "Dear Guest" scripted email to up the offer to $50. I accepted but still let my discontent known. They want to offer me effectively a $45 room instead of a 5 star handing of a situation, I will treat it as such. This was a 1 star $45 stay at best. Naomi and Other front desk staff, thank you for your professionalism. Hiren Patel, I hope the cost price tactic at "making things whole" was worth degrading your company further and losing a rewards member.

I stay at this property at least twice a year. While the hotel is my go-to while I'm in Buda, the pool is always out of order and they need new towels. Outside of that i absolutely love this property.