Suter Palace Heritage Boutique Hotel

So this is a gorgeous place to stay , I think our timing was wrong , very quiet too quiet in staff areas just not enough people to ask for things and when I asked for a cocktail in the bar the lady said no ? No cocktails, it was so quiet I couldn’t understand why! But one guy Edwin, literally the best guy there, he runs breakfast , bar and pretty much everything- he’s the best and our trip was worth it coming from a busy business in Ireland trust me he’s a keeper - found other staff lacking not up to par with Edwin - people like enthusiastic waiting staff and staff in general that are interested ,happy - not staff that say ‘no’. In all it’s stunning but it’s staff won’t go out of the way the help you. Edwin should be a manager and whip those others into shape . He’s definitely does not get paid enough

Nous avons passé 2 nuits dans cet hôtel. Nous avions réservé 1 chambre avec 2 lits mais il y a eu 1 erreur et nous n'avons eu qu'un grand lit. Points positifs : l'hôtel est TRÈS beau , la chambre également et surtout tout est en très bon état. La clim est silencieuse. Le personnel est sympathique et très rapide pour répondre à 1 demande . L'hôtel est à 2 mn du parc Carol et des commerces et à 15 mn du métro . Points négatifs : le bruit !!!!! Le vitrage n'est pas suffisamment isolant , notre chambre donnait sur la terrasse du restaurant, il y a de la musique vraiment forte jusqu'à tard le soir et il n'est pas possible de dormir avant que ça s'arrête. Il y a également de la musique diffusée dans les couloirs , un peu trop forte. Il ne faut pas oublier qu'on est dans une chambre d'hôtel pour dormir et j'aimerais pouvoir dormir à l'heure que je veux . Sans ce problème de bruit j'aurais mis 5/5 .

An absolutely amazing experience in aesthetic delight and comfort. I felt like I was living in a fantasy. This heritage-listed hotel has everything in terms of comfort, beauty and luxury. The restaurant is very good and the breakfasts are excellent.

Really nice and classy hotel. Rooms are clean and stylish. Hotel is located on a quiet street. Restaurant food and service is amazing! Like a Michelin Star restaurant, but private and quiet. Recommend to couples and business travellers both.

Очень красивый отель,но беда с персоналом Приехав в отель с маленьким ребенком,детскую кроватку мы не получили,якобы нужно было предупредить за 24 часа. Впервые столкнулись с таким в отеле 5 звезд. Пришли на завтрак-выбора нет от слова совсем,пару кусочков сыра и прошутто. Есть меню аля Кард,заказали себе,ребенку попросили приготовить овсяную кашу-нам отказали. Это не уровень 5 звезд. При таком симпатичном месте,стоит задуматься,как бы улучшить отношение персонала к посетителям,что бы больше таких отзывов не было.

Some really friendly personel but also some rude personel, the tall guy at the vallet can get some improvement. We had a package send to the hotel and they took extremely good care of it. Also we arrived another valet employee was there and he was very nice. We had room 306 and the room was okay. For the money we payed its not what you expect tho… we payed way less for way better comfort hotels in big cities. The airco could not get the temperature below 23/24 degrees our whole stay. It was 28 degrees outside. The worst was the bathroom, there was no way to shower without flooding the bathroom. There was such a big gap between the shower door and floor that 20% from the shower directly went on the floor. So 5 minutes showering turned into cleaning the whole bathroom floor after showering. The first time I didn’t notice it and ended up in cleaning and drying for half an hour. We felt like complaining on this matter was no use since we saw the airco problems on some other reviews, and you cannot fix a shower door that easily, cant imagine we are the first one complaining as well. We put a towel under the door and we could shower for 10 minutes without flooding the whole bathroom and only needed to dry it for 5 min… I felt a bit embarrassed for the drained towels every day and apologized to the cleaner. There is not much parking place and they argue to hand over your car keys. Since I had a rental and in my contract i am the only one allowed to drive in the car this was no option. Also I dont want to give my own car keys to someone who parks my car everywhere and no where. It would be nice to know this upfront because this would be a deal breaker to me since I dont like valet parking at all. If my car is damaged. Also its not close to the city but a bus stops close by. We did not use the restaurant but it was deserted. Didn’t see anyone there during our 5 nights stay. Good strong points: Pretty nice building, okayish breakfast, and good beds. It was also very clean. Would not come back the next time I visit Bucharest. Considering the price/quality, which have been better at other hotels in big cities.