Rocco Forte Hotel Amigo arvostelua

Majoituspaikan vastaus: Dear guest,Thank you for taking the time to share your feedback following your recent stay with us.Each one of them is valuable and allows us to maintain the highest quality of service and improve day after day.Rest assured that your comment has been shared with our management team in order to understand what happened and avoid this situation in the future.Attention to detail, flexibility, and understanding have always been part of our hospitality vision, and we will continue our efforts on this path.All our dedicated teams look forward to the opportunity to welcome you back, make it right for you, and regain your trust.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are thrilled to hear that you enjoyed your time with us.Rest assured that we will continue our efforts to meet and exceed our guests' highest expectations day after day.In the meantime, our dedicated team already looks forward to welcoming you back for another memorable journey in Brussels together.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Abulage,Thank you for sharing your review following your stay at Hotel Amigo Brussels, a Rocco Forte Hotel.Knowing that you thoroughly enjoyed your time with us is both our greatest reward and a strong source of motivation for the entire team. We all eagerly look forward to welcoming you back for another memorable experience in Brussels together.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Mochengdianzi Ajun,Thank you for taking the time to complete our survey following your stay at Hotel Amigo Brussels, a Rocco Forte Hotel.Located in the historic heart of Brussels, just steps away from the famous Grand'Place, our establishment is indeed ideal for exploring the city on foot, with the assistance of our expert Golden Key concierges.All our dedicated teams look already forward to welcoming you back and continuing your exploration of Brussels together.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your constructive feedback regarding your recent stay at Hotel Amigo Brussels, a Rocco Forte Hotel.Each one of them is valuable and allows us to maintain the highest level of service day after day.I am sincerely sorry to hear about the issues you experienced with our car booking service, and I deeply regret the inconvenience this caused you.This is certainly not the level of service we strive to provide, and I understand your frustration with the situation.Please know that your experience has been shared with our concierge team to fully understand what happened and improve our processes in order to avoid this situation in the future.Hoping to have the opportunity to welcome you back to our establishment for your next journey in Brussels and provide you with the exceptional service that we are known for.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Youya208,Thank you for sharing your constructive feedback following your stay at Hotel Amigo Brussels, a Rocco Forte Hotel.Your comments are valuable, and allows us maintain the highest level of service every day.While we are pleased that you were overall satisfied and would recommend our establishment, rest assured that your concerns regarding the bathroom and bedding have been taken into consideration. We are currently undertaking several projects to enhance our guest experience, including replacing bathtubs with spacious walk-in showers and upgrading our bedding entirely. Two guest bathrooms have already been completed as a test before we launch the final phase of the project, and we are also comparing several types of bedding to ensure we choose the best option for our guests when changing all of them at the at the beginning of next year.Hoping to have the opportunity to welcome you back and enjoy these new facilities during your next visit to Brussels.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your experience following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally kind, caring, and professional has been part of our fundamental value that has built our reputation over the years since our opening in 1958.Therefore, knowing you could find this mindset within our different teams is a strong token of motivation and our greatest reward.The Hotel Amigo Brussels is indeed an iconic and historical building. Be assured that we will continue our effort to meet our guests rightful expectations by keeping our product up-to-date.Our Magritte Cocktail Bar was fully renovated last November, and our Bocconi restaurant will be totally refurbished this year, as well as our suites.Looking forward to welcoming you back among us for your next trip to Brussels with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Loni_liu,Thank you for taking the time to share your feedback following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Each one of them is valuable and allows us to maintain the highest quality of service and improve our guest experience day after day.Located in the historical centre of Brussels, a stone's throw from the iconic Grand'Place, our establishment is indeed perfect for discovering the city easily by foot.Furthermore, offering a tailored service that is naturally caring, helpful, and professional has been our "signature," building our reputation over the years since our opening in 1958.Therefore, knowing that you have been sensitive to this mindset is a strong token of motivation and our greatest reward.Be assured that we took note of your observation regarding our guest bathroom, and I am pleased to inform you that an important refurbishment plan for this area is currently in progress.Two rooms have already been completed as a test before launching the final step of the project.All the amenities will be upgraded, and most of our baths will be replaced by a spacious walk-in shower.All our dedicated teams hope to have the opportunity to welcome you back for another Belgian journey among us.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Lasombra ou,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you had a pleasant moment among us.Offering a tailored service that is naturally caring, helpful, and professional has been part of our fundamental values since our opening in 1958.Therefore, knowing that you could find those qualities within our different teams is a strong token of motivation and our greatest reward.Looking forward to welcoming you back and continuing our Belgian journey together.Sincerely,Mr. Jan NIELSENManaging Director

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.Each one of them is valuable and allows us to maintain the highest quality of service day after day.We are deeply sorry to read that your experience among us did not meet your expectations, and be assured that your disappointment is also our disappointment.Our concierge service always works with flexibility and guest-oriented service, answering last-minute requests with pleasure. Therefore, we do not understand how your airport delivery could be refused by our team due to short notice.We took note of your concern regarding the food quality of our restaurant. Our traditional Italian cuisine revistaed with a modern touch is generally very appreciated by our guests, and we are sorry to read that it was not the case for you this time.Hoping to have the opportunity to welcome you back in the best way possible, and I will remain, in the meantime, at your disposal if you wish to share more details with me in order to take action and make it right for you next time.Sincerely,Mr. Nicolas LERMUSIAUXQuality & Training ManagerHotel Amigo Brussels, a Rocco Forte Hotel

Majoituspaikan vastaus: Dear guest,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey in Brussels among us.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging DirectorHotel Amigo Brussels, a Rocco Forte Hotel