The Hotel Brussels

Loved this property! Excellent views over the city - I even got to see the fireworks from my room! The windows could use a cleaning and the shades obstructed the view a bit. Breakfast was phenomenal.

This is my first time travelling to Brussels and stayed at this hotel. I have completed my online check in, so I have to do is just pick up the room key at the hotel. The room was comfy and all the necessities like hairdryer, shampoo and shower gel. I used my own toothbrush. The bed was comfortable. However, the cleanliness of the room need to be improved. There’s stain on the bathroom door.

I am very disappointed with my stay at this hotel, especially considering the price and its 4-star rating. When we checked in, I politely asked if it was possible to have a room on a higher floor. The receptionist responded rudely, saying, “No, you came too late. You should have come earlier.” This was surprising because we arrived at around 3:30 PM, and check-in starts at 3:00 PM. After getting to our room, we noticed there was no hair dryer, even though one was listed as an in-room amenity. I called reception and was told that one would be sent up “in a moment.” We waited for over an hour, but nothing arrived. The most frustrating issue was that the room lights kept turning off every five minutes, and the curtains would automatically close every five minutes as well. This made it extremely difficult to get anything done. We called reception again to report the problem, but the staff member struggled to understand what we were explaining. After repeating the issue several times, he simply said he would send someone to the room and then hung up. Another hour passed, and no one came to help. To experience so many problems within just the first few hours of our stay was incredibly disappointing. For the price we paid and the standards expected of a 4-star hotel, the service and maintenance fell far below expectations. I hope the hotel improves both its customer service and its response to guest issues, as this was not the experience we were expecting.

Great location, lots of luxury shops nearby, very clean and comfy bed.

Honestly the place is the best value fore money ever, they have amazing faciklities anad everything is modern

Excellent location. Walkable distance to many popular sights. We had an amazing view of the city. Clean room, comfortable and we had use of a Nespresso machine that was regularly stocked. Would easily stay here again.

They offer an option for digital check-in in the reception area, which is what Inused (because the line at the reception was relatively long and they seemed to be slow), I got my key card, went upstairs and it didn’t work… very annoying to have to go back down with my heavy luggage and get in line at the reception… if the digital check-in doesn’t work, then don’t bother offering it…

Nice hotel, but very poor internet for the price, making it unsuitable for business travel.

We got there very late at night, staffs are very friendly and helpful, breakfast selection is great.