The Chocolate Suites

There’s nobody at the front desk, everything is via email in the response within 24 hours. I travel with my wife, 4 and seven year old. There was no hot water, and we tried reaching the hotel, there was no answer. Very inconvenient not having staff on site specially when you run into problems like this.

The space was cute and in an amazing location but the first night the shower flooded our room. There isn’t an onsite manager so we reached out multiple times via the app for assistance but never got a reply or help in addressing the issue. Additionally, the contact number provided did not work. I see from the reviews others have complained about this shower problem previously. I was able to get some additional towels from the cleaning lady so we created a little barricade to keep the water contained to the bathroom. We stayed two days and never heard from the facility manager.

This turned into a cluster for me. I spent a lot of money booking a room here plus more for a train ride to get to Bruges (from Antwerp for me and my girlfriend). When I got here I was told my room was no longer available and, instead of a cute little chocolate room, they were going to put me in a first floor airbnb close by with mismatched furniture, a shower that backed up and 10,000 people passing the windows every day. I actually blame ******* - they refused to do anything or credit me in any way and the chocolate suites won’t refund any of my money because I technically had a bed for the night. Guess I won’t be using either in the future.