Oak Lodge Retreat

Absolutely disgusting.... Don't stay here... Owner called me ungrateful and I will tell you what mad me ungrateful. I wasn't happy to have a shower room with Luke warm water the pressure like rain and a lovely bit of mould on the falling down ceiling. Oh and no mat so walking in mud as you come out the shower. Also .. when staying somewhere in the winter months you would think hot water for a drink would be lovely...no .. the water wasn't coming out the machine properly, (was told something about frozen pipes ) so couldn't get a hot drink. No response in messages about this. USB charging lead didn't work Duck tape on the sofa. We was the only people there so I feel this is no excuse to not get back to me. He did say in a message to me I should have knocked on the door of there house, when the welcome pack says message. All well and good saying that now. Maybe add that in your welcome pack But don't get me wrong he did let us stay an extra 40min over the allocated time for the hot tub. This was because I didn't get the bottle of drink with the package so a lovely good will gesture. The rest happened after and this made me ungrateful. Also 34.99 for one happy birthday balloon 2 plain ones and a banner that looks like it's been there since the hut was built. ( Don't waste your money ) I paid nearly £300 for this 2 night stay but had I booked with them and not through Wowcher it would have been nearly £500 . We only stayed one night as of the mould health risk I asked for a night's stay back. Was told no. Very unreliable people,pure greed. Sadly couldn't post the video of the coffee machine as it wouldn't let me.

Don’t use this camp site in the Winter… It was freezing and for the money extremely poor… it was a gift from a friend. I wrote a review on their site post and received a very unprofessional response almost child like. A field with a few wooden huts - sheds. A £3.99 bottle of Prosecco. Thin duvet . Breakfast for the summer not winter. Told by the owner to ring ring ring saying that’s the sound of a mobile if we needed another duvet and sorry we couldn’t pop to the cellar to get a bottle of Bollinger . As a customer whose visit had been fully paid for (way too much) I pointed out issues we weren’t happy with. These people are clearly amateurs charging experience money. I have saved the response I received for future evidence if needed…

Feel ripped off. They should not charge so much for a shed with a small double bed. The showers were cold even with allowing it to warm up it did not. The place looked like it was not finished and sad. We have stayed in similar places for cheaper. The spa was basic . NOT luxury.