Quality Inn Broken Arrow - Tulsa

Desk clerk was eating her dinner, I presume since it was about 8:30 when we check in. The room was average, and I guess for the money adequate. However the ceiling in the bathroom was falling down, like there had been a previous leak from the room above and was not taken care of. The room was ok, but I would never stay there again. The staff needs hospitality training.

I'm extremely disappointed with my recent experience at Comfort Inn. Their website conveniently omits any mention of their pet policy, so I called twice to confirm before booking. Both times, I was told the pet fee was $15 total for up to three nights — not per night. After driving 10 hours, I arrived exhausted, only to be greeted by a rude front desk clerk who insisted the fee was $15 per day. He pointed to a handwritten sign as “proof” of their policy — a sign that conveniently wasn't mentioned online or during my calls. To lie for an extra $30 and risk customer trust is baffling. If they're willing to mislead guests over something so minor, it makes you wonder what other corners they're cutting behind the scenes. Cleanliness? Safety? Honesty? Comfort Inn lost my business over this. I'd think twice before staying here — especially if you're traveling with pets.

Affordable but uncomfortable Bed was too hard and the property was in need of repair. Otherwise it was affordable and clean