ULTIQA Beach Haven on Broadbeach

We booked a Premium Ocean Front 2 bedroom apartment on a high floor. We were given a low floor with a partial ocean view at best. Still charged us the same fee for an inferior room. Feedback was given and surprise surprise no reply from them. We have stayed there many times and knew what we wanted . The images on their website show wall to wall ocean views you can imagine our disappointment when we got a room with a small diagonal facing south east and also looking at the high rise accross the road. Dont get ripped off there, stay somewhere else. the first 2 photos are from their website the 3rd photo was the room we got.

It’s a little bit dated which I can forgive given the great location however they are so scummy with the towels. Whatever you do don’t ask for towels for the pool. You’re expected to wash your towels or swap your dirty towel for a clean one. That’s fine if the reception desk is open when you want to swap. For the amount of money you pay I find that very disappointing and poor service.

Great location. Property is getting slightly older and there was no body wash in the containers supplied. Over all good

We stayed at three different places on this trip, and unfortunately, this was the most disappointing of the lot. On arrival, we were told the room wasn’t ready (we arrived at 1:50pm with a 2pm check-in time). When I asked for an estimated wait, staff couldn’t give one—yet only minutes later I received a text that the room was ready. It felt like there was some miscommunication somewhere. The apartment (15E) itself looks fairly new but had a number of maintenance and cleanliness issues that took away from the experience. While I won’t list them all, the most frustrating were the curtains in the second bedroom, which didn’t close properly and had clearly been pulled from the wall. Maintenance confirmed they were the wrong size and couldn’t close fully, so privacy and light control were a problem. A balcony door also banged loudly in the wind all night—something staff must have already knew about, as it had a sign saying it was under repair. Despite mentioning this, we weren’t offered another room until our final day (as apparently they were running at 100%), which just didn’t make sense for us to pack everything up and move, given we were checking out early the next morning. On the plus side, the location is fantastic—close to the beach, shops, restaurants and tram—and the pools were enjoyable, although smaller than expected. Overall, it felt like a property with potential that just needs more care and attention to detail. A little more responsiveness and follow-through on maintenance would have made a big difference.

We stayed with our family for a week in the 3-bedroom apartment 21D, and we had an absolutely amazing time! The apartment is spacious, spotless, and fully equipped with everything you could possibly need. The breathtaking ocean views right in front of the beach was simply stunning! The complex itself is perfect for a family holiday. Everything is well-maintained and peaceful. We felt right at home from the moment we arrived and didn’t want to leave. Highly recommend it — we’d go back!

Location location! Pros: location, 3 pools (indoor too), great restaurants & cafes around, right across beach, amazing views of the ocean and bit of city (although the apt we stayed didn't get the sunrise or sunset as it was a bit at the back), tennis court and bbq common area(they get booked quickly). Cons: Apartments and furniture reflect aging, beds and pillows were not comfy, lifts had long waiting times and no regular housekeeping.