Vieraskäyttäjä
27. helmikuuta 2023
We stayed here Dec 2022, we had the top floor so the view was great. The position of this property is A1! The apartment itself was very dated, extremely tired and in desperate need of a renovation. The furniture was uncomfortable and the flat screen TVs were the smallest I’ve ever seen in any accommodation house and I’ve been in many. On our second last night we were wakened by an extremely loud noise which went on and on for some considerable time. Fireman were rushing between floors and the roof. We were unable to find anyone to tell us what was going on as no one from management appeared or was contactable. It was a very unnerving experience and we decided to check out and forgo our last night. On checking out we expressed our concerns and were told “yes I did hear about something last night” but that was all. I subsequently requested a refund of our last night and following numerous emails with someone possessing the vague title of “accounts/reception” who very cleverly deflected/avoided addressing all of my claims and I was told that she didn’t believe my description of the events and could not comment on the response by the receptionist at check out as she, the accounts/reception person, “had not witnessed this conversation”. I was offered a credit for the last night but declined this, I would not go back there. I have real concerns regarding this property’s management and especially their casual attitude to the OH&S issues we raised with them.
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