Orea Congress Hotel Brno

What a disaster! Matej reception desk guy was more busy trying to teach me a lesson then provide decent customer service. I had a reservation for two nights, i did not indicate that i wanted a large queen size bed, but i did request an executive room. One assumes that an executive room would have a big bed and not two small children size beds. When i arrived i was told that my executive room would in fact have two children size beds instead of of a queen size bed, by matej. I complained that i needed a queen size bed Matej then told me that i needed to tell them that in the reservation but that this time he would put me in a family room which had 2 queen size beds. So far so good. When i got to the room i found that there was no desk for me to work at. So I called to see if THE NEXT DAY I could move to an executive room with a desk and a queen size bed… thats all. Matej answered, and the following happened: 1. He kept repeating to me that i needed to say what i wanted in the reservation. 2. I told him that he had already said this and all i wanted was a room the next day that had a desk and a queen size bed. 3. He told me that i already had two queen size beds and repeated again ‘you needed to say what i wanted in the reservation’ 4. I asked him to please stop repeating himself that i understood this and i just wanted him to solve my issue in the next night. 5. He repeated himself again and again: ‘you needed to say what i wanted in the reservation’ 6. Again i asked him to stop teaching me and he said: 7. I need to teach you…this is a congress hotel and this is how we work so perhaps i suggest you stay in another hotel next time…. 8. Seriously, he said the point above…he just could not be wrong. He the kept repeating over and over ‘ you needed to say what i wanted in the reservation’. 9. I asked him to stop teaching me and just solve the next night and he hung up on me…yes he did.10 i called him back and he told me that he hung up because he did not like how i spoke to him and the proceeded to…you hot it…say: ‘ you needed to say what i wanted in the reservation’. In total he said this 14 times…yes i counted. 10. I asked him if i could speak to a manager and he refused saying that the manager was sleepin and that he would not wake him up… i said that i did not care and that i wanted to speak to a manager… he said ‘if you dont care about his sleep then i do’…really…. 11. I asked him for his name and he told me it was Matej and i hung up on him. So the orea is more busy teaching their customer why they are wrong than trying to solve their issues. I get that i needed to be more specific…i got it the 1st time matej said it… though still think executive rooms should have queen size beds and not two kids bunk beds…and yes putting two bunk beds together does not make on queen size bed…its just two bunk beds for kids put together. That having been said the issue was the constant need to lecture and teach by matej rather than just look at the c

Nice hotel ,bedroom big ,tea and coffee available, toiletries, hairdryer if you need a iron ask at reception. Staff very friendly speaking English, bar staff very efficient we were soon served ,chance to practice my Czech. Plenty of choice for breakfast cereals, hot food, fresh fruit, and paper bags so that you could help yourself to any food to eat later in the day

spacious room, we were accommodated on the 9th floor. If you don't move the beds, it's clean. Clean bathroom. Breakfast not very varied, but you have something to eat. For 2 nights, it was perfect. Apart from picking up the trash and changing towels (even if I didn't leave them in a nail), they didn't use a broom/vacuum cleaner, as it was necessary that I moved the beds closer and the mess came out from under the bed (not a lot)

We stayed for 5 nights on a non business trip and can say our stay was excellent. Staff were all helpful and friendly. The food was superb from the restaurant as was the bar. The rooms were excellent too and very clean. Would definitely recommend staying in this hotel.

Hotel molto confortevole, posizione vicino al centro (circa un quindici muori a piedi). Personale gentile e disponibile. Camere pulite e confortevoli e spaziose. Bagno ben sistemato con doccia comoda. Colazione continentale ottima e ricchissimo buffet. Consigliabilissimo !!!

**Received a warm welcome at my late evening walk in arrival from the only receptionist on duty. We were able to speak with each other in English and be understood. It was the second summer of the Pandemic. **Hotel was easy to find, in a safe, pleasant neighborhood, and near beautiful very old buildings with stunning architecture. The city of Brno is a gem for architectural attractiveness. **Receptionist quoted me a surprisingly low and very attractive room rate, included breakfast, and upgraded my room category without being asked. **I found myself on a high floor with a quiet interior and exterior in a large bedroom with a large bathroom. Both immaculate. **Bedroom and hallway floors were carpeted. Room phone was not connected. **After asking the delightful front desk receptionist for the ability to make calls within the hotel, she sent the overnight operations staffer to my room. He pronounced the phone to be ‘kaput,’ and left. I do understand reception had not collected a security deposit from me when I checked in and probably did not want to risk outgoing call usage. **Breakfast was the standard central-eastern European meat, cheese, and more meat and more cheese. And I recall fresh fruit and pastries as well as eggs. **I hope the hotel is still operating with the same gracious spirit as it did during my pandemic summer visit. It was delightful. I would stay there again happily. In my experience, the hotel set a gold standard. And, resulting from such a good experience I searched for OREA hotels at my subsequent destinations.