Näytettyjen luokitusten todenperäisyyden varmistamiseksi emme laske pelkkää keskiarvoa. Sen sijaan otamme huomioon arvostelun uskottavuuden ja vieraan oleskelun ajankohdan lopullisen arvosanan määrittämiseksi.
Vahvistetut arvostelut
Sijainti4.4
Mukavuudet3.8
Palvelu4.1
Puhtaus4.2
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(52)
Positiiviset arviot(48)
Arvostelut valokuvien/videon kera(8)
Helppoa liikkua ympäriinsä(8)
Sijaitsee keskustassa(8)
Kätevä sijainti(8)
Mahtava yöpyminen!(7)
Ystävällinen henkilökunta(7)
Hyvää vastinetta rahalle(5)
Kielteisiä arvosteluja(4)
Flyer King
Deluxe King -huone
Majoittunut 1. 2025
Matkusta ystävien kanssa
4 arvostelu
3.2/5
Lähetetty 24.2.2025
Good location, . But customer service very basic . No greeting when we coming and out. It’s Pullman hotel. But hard to tell it’s 5 star
Käännä
Majoituspaikan vastaus: Dear Flyer King,Thank you for your feedback. We\'re glad to hear you enjoyed the location. I sincerely apologize that the customer service did not meet your expectations. A warm welcome is an essential part of our service, and I regret that we missed this opportunity with you. Your comments will be shared with the team to improve our overall guest experience.We hope to have the chance to welcome you back and provide you with a more memorable experience.Sincerely,Roshit Manmohan - Front Office Manager
Vieraskäyttäjä
Deluxe-kahden hengen huone parvekkeella
Majoittunut 1. 2025
Perhe
36 arvostelu
5.0/5
Ylivertainen
Lähetetty 16.2.2025
酒店位置優越,就在市中心。
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. We are glad to hear that you enjoyed our location. We hope to welcome you again soon!Sincerely,Roshit Manmohan - Front Office Manager
Hrrichard
Deluxe King -huone parvekkeella
Majoittunut 1. 2025
Yksin matkustavat
1 arvostelu
3.5/5
Lähetetty 14.2.2025
I recently stayed at this hotel and had a mixed experience.
1. Lighting: The lighting in the room could definitely be improved. Even with all the lights switched on, the room felt dim. Additionally, the lighting control could use modernization; I had to switch off each light individually, which was quite inconvenient without a master switch.
2. Housekeeping Service:The housekeeping service needs enhancement. The dental kit, which includes enough toothpaste for just one day, was not replaced daily by default, and I had to repeatedly request it. Furthermore, slippers were not provided in the room, which is not something I would expect from a 5-star hotel.
3. Communication: I also faced issues when trying to contact the reception and housekeeping to arrange for the missing items. My phone calls from the room often went unanswered, which happened multiple times during my stay.
Käännä
Majoituspaikan vastaus: Dear Hrrichard,Thank you for sharing your experience. I appreciate your feedback on the lighting, housekeeping service, and communication challenges. Your comments are valuable, and I apologize for any inconvenience you faced. We will review these concerns with our team to improve our service and ensure a more seamless experience for our guests. I hope we have the opportunity to welcome you back for a better stay in the future.Sincerely,Roshit Manmohan - Front Office Manager
Majoituspaikan vastaus: Dear Niuniu1hao,Thank you for your positive feedback. We\'re pleased to hear you enjoyed the location, breakfast, and the complimentary drink vouchers for members. We truly appreciate your kind words and look forward to welcoming you back soon.Sincerely,Roshit Manmohan - Front Office Manager
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 1. 2025
Perhe
9 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.2.2025
房間乾淨,很舒服,餐廳味道不錯,泳池乾淨,市中心交通方便,離中央車站很近
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback! We’re delighted to hear that you enjoyed the cleanliness and comfort of your room, the restaurant, and the pool, as well as the convenient location. It’s great to know that our proximity to the city center and central station made your stay more enjoyable.We hope to welcome you back in the future!Sincerely,Roshit Manmohan - Front Office Manager
Vieraskäyttäjä
Deluxe King -huone parvekkeella
Majoittunut 1. 2025
Liikematkustajat
5 arvostelu
3.2/5
Lähetetty 8.2.2025
服務真的是一般般
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We always aim to provide excellent service, and I will make sure to address this with our team to ensure improvements are made.We appreciate your input and hope to have the opportunity to provide a better experience next time.Sincerely,Roshit Manmohan - Front Office Manager
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the location and its proximity to shopping and city hall. However, I regret to hear that your experience with valet parking and the room amenities did not meet expectations. I apologize for the inconvenience caused by the noise and the condition of the bathroom.We truly appreciate your comments, as they help us improve our services. I will certainly address these concerns with the team to ensure a more comfortable experience for our future guests.Sincerely,Roshit Manmohan - Front Office Manager
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 12. 2024
Pariskunnat
4 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 4.2.2025
Der Aufenthalt im Hoteo war super. Das Frühstück war überragend. Im Zimmer waren keine Leselampen oder ähnliches am Bett
Das wifi war sehr lang.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. I\'m glad to hear that you had a great stay and enjoyed the breakfast. However, I apologize for the inconvenience caused by the lack of reading lights by the bed and the issues with the Wi-Fi. I understand how important these elements are for a comfortable stay, and I will ensure that your comments are shared with our team to address these matters.Thank you for bringing this to our attention, and I hope to have the opportunity to welcome you back soon for an even better experience.Sincerely,Roshit Manmohan - Front Office Manager
Vieraskäyttäjä
Deluxe-kahden hengen huone parvekkeella
Majoittunut 12. 2024
Perhe
7 arvostelu
5.0/5
Ylivertainen
Lähetetty 2.2.2025
位於city,出行方便,性價比高,強推
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your review. We're delighted that you found our hotel conveniently located, easy to travel from, and cost-effective. We appreciate your feedback and look forward to welcoming you again.Sincerely,Roshit ManmohanFront Office Manager
Yeung Winnie
Deluxe King -huone
Majoittunut 12. 2024
Yksin matkustavat
20 arvostelu
5.0/5
Ylivertainen
Lähetetty 27.1.2025
The hotel was conveniently located. If you have a car, the traffic at the lobby could be a bit hectic.
Käännä
Majoituspaikan vastaus: Dear Yeung Winnie,Thank you for your feedback. We\'re glad you found our location convenient. We appreciate your comments regarding the traffic at the lobby and will certainly look into ways to improve the flow for guests with cars. We hope to welcome you again soon for a more seamless experience.Sincerely,Roshit ManmohanFront Office Manager
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 12. 2024
Perhe
3 arvostelu
4.7/5
Mahtava
Lähetetty 25.1.2025
good location but the room is too.dark,there is only one small light at the ceiling, need more light
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. I\'m glad to hear that you found our location convenient. I apologize for the lighting situation in your room, and I appreciate your suggestion. We will certainly consider adding additional lighting options to enhance the overall comfort and experience for our guests. We hope to welcome you again soon for a brighter stay.Sincerely,Roshit ManmohanFront Office Manager
Bambang W
Deluxe Twin -huone
Majoittunut 12. 2024
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 6.1.2025
Good location for first timer to Brisbane. Walking distance to shops and restaurants, slightly longer walking to City Hopper free ferry and across the bridge to very happening South Bank with its street beach.
Käännä
Majoituspaikan vastaus: Dear Bambang W,Thank you for your review. I'm glad you found our location convenient for exploring Brisbane. It's great to know you enjoyed the walkable attractions. We hope to welcome you back for another enjoyable visit.Sincerely,Roshit ManmohanFront Office Manager
TIMMIX
Deluxe Twin -huone
Majoittunut 11. 2024
Perhe
6 arvostelu
4.7/5
Mahtava
Lähetetty 1.1.2025
感覺不錯,如果提供更多洗衣服的設施就更好,停車服務非常好
Käännä
Majoituspaikan vastaus: Dear TIMMIX,Thank you for your feedback! We're glad to hear you felt good during your stay and appreciated the parking facilities. We understand that having convenient laundry options can enhance the experience, and we will certainly take your suggestion into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better stay next time.Sincerely,Roshit ManmohanFront Office Manager
Angela
Deluxe Twin -huone
Majoittunut 11. 2024
Liikematkustajat
5 arvostelu
4.7/5
Mahtava
Lähetetty 14.12.2024
I forgot to book my breakfast and it is quite costly (A$42) for walk-in. I don’t know I have another choice till I reached Melbourne Novotel Hotel. Trip.com is very helpful that helps me contact the hotel and lower my charges in breakfast. It is too late to know that! I paid $42 for my breakfast. 😢
Käännä
Majoituspaikan vastaus: Dear Angela,Thank you for your feedback. I sincerely apologize for the confusion regarding the breakfast charges. I understand how frustrating it can be to encounter unexpected costs.I’ll make sure to review our breakfast communication to ensure guests are better informed about their options before arrival, to prevent any surprises in the future.We truly appreciate your understanding, and we hope to provide a smoother experience during your next stay.Sincerely,Roshit ManmohanFront Office Manager
Vieraskäyttäjä
Deluxe King -huone
Majoittunut 9. 2024
Yksin matkustavat
12 arvostelu
2.7/5
Lähetetty 8.11.2024
Расположение отличное, номер тоже нормальный, не 5 звезд, но просто ноомальный. Крайне неприятно что они уже более 2 недель удерживают мой депозит. Обращалась напрямую на ресепшен еще 28ноября, говорили придет возврат в течение банковского дня. Теперь строчу через службу поддержки письма, денег до сих пор нет.