Premier Inn Brighton City Centre (North Street)

This hotel is wonderful will a good location at city center. Services are very good and will stay again.

We usually like a Premier Inn as you know what you get. However, this hotel was very run down. The bed was tiny, mattress hard, curtains didn’t close properly. No hot water to shower. In serious need of a refurb throughout and a good clean. Such a shame as location is central.

Horrendous experiences,no WiFi,no lifts working consistently,cancelled breakfasts,overcharges,my hotel discount was not applied to hotel,keys did not work on a daily basis,no body to resolve issues,and no follow up to resolve anything.

From the first minute after checking in it went wrong.....Our room on the 5th floor (503) entered the lift there was no 5th floor button!! other lift was very busy......eventually got some assistance and told the down button was actually the 5th floor button...What! Got into the room bathroom had black mould spores in several places on the walls.....Far left window inside secondary double glazing was worse than filthy......As for your highly publicized beds...It was the worst 2 nights sleep ever, it would have been more comfortable on the floor......I voiced my complaints to your reception staff who simply gave me a card with a number to call......Sunday morning met with no breakfast available, that was after being unable to take a bath as no hot water available......All in all an unbelievable experience in Premier Inn brighten.

Mold, noise, no hot water in the morning, multiple guests complaining about the quality of their rooms as we arrived. Elevators missing buttons for floors. staff loudly complaining about guests in the common areas. Support local hotels instead, I wish I had.

I recently stayed at Premier Inn and unfortunately, my experience was far from satisfactory. Upon arrival, I found the room freezing cold, and to make matters worse, the shower water was incredibly cold. It was only after we checked in that I was informed by the staff that there was ongoing maintenance affecting the water supply, which I had not been notified of before or during check-in. When I mentioned the cold room and malfunctioning air conditioning, the staff member at reception was dismissive and simply told me that they couldn't do anything because of the maintenance. There was no apology or attempt to rectify the situation, despite my concerns. The only suggestion made was that they could "fix the aircon from the office," but it never happened. As a result, I had to go out of my way to purchase a portable heater from a nearby shop to warm up the room, and even with that, it never got comfortable. The water situation was even worse – I couldn't have a hot shower at all and had to boil the kettle multiple times just to warm up a bath of cold water. Given the circumstances, I felt that the hotel staff didn't handle this situation properly, and I am left disappointed with the lack of communication and urgency. I feel that some form of compensation is warranted, but so far, there has been no offer of goodwill or apology from the team. Sadly, this stay did not meet the expectations I had for Premier Inn, and I would think twice before booking again.