Premier Inn Bridlington Seafront

Very lovely stay friendly and welcoming I will be back

Excellent Stay.Got early check in by Samuel who is a lovely member of staff.Room was good on top floor so was very quite.Service was a bit slow in restaurant but looks like they were under staffed.Food was good when it eventually arrived.Had another lovely stay will be returning later in the year.

I booked this hotel online for a 1 night stay on 20th June, as we were travelling down from Whitby and having stayed the previous night at the Scarborough North Bay Premier Inn. and because we have stayed at many Premier Inn hotels over many years. Their website only offered a accessible room for the booking and on arrival we were given room 104. When we got in the room, we noticed that the double bed looked as if it had been hastily set-up, because the two sections of the base were on the floor ( not raised up on legs) and the connecting bracket was hanging down to the floor by the foot of the bed.. The two single mattresses on top were well worn and soft and sagging in the middle on both sides. I immediately went to reception and asked if we could be allocated another room with a firmer bed as i suffer with back problems. The young man at the reception said no other room was available and that he prefers a soft bed. Both of us ( retired pensioners) had the worst night and hardly got any sleep as the bed was not at all supportive. So much so that the next morning, after breakfast, i fell a asleep on the beach in front of the hotel as it was firm and supporting. When i emailed a complaint on the basis that Premier Inn had failed to provide " a Guaranteed Good Nights Sleep" , they disappointingly responded by stating that the hotel had already had all the beds replaced and implied that i was making a false complaint. They refused to honour their guarantee of a refund if they fail to provide a good nights sleep. I replied to their email stating that they may have replaced the beds many years ago as the mattresses we had to try and rest on were definitely Not Even Nearly New, but must have been mattresses they had previously taken off for discarding but had to use to prepare this room. Also advised them that as the bed bases were put on the floor( no legs attached) that a disabled person on a wheelchair would have struggled to lower themselves onto the bed or lift themselves back into their chair. NOT at all suitable as an accessible room due to lack of any height of the bed. This was the WORST NIGHT we have had out of the many Premier Inns we have stayed at over the years. Hotel needs a major refurb and we WOULD NOT RECOMMEND anyone to stay in room 104 if they are looking to book this hotel. Whitbread Group PLC & Premier Inn Ltd are failing to honor their Guarantee of a Good Nights Sleep despite featuring this guarantee so extensively in all their marketing.