Sertorelli Sporthotel

We were ski-ing with friends, booked with Crystal. Overall a great hotel. The staff are fantastic. We were half board and food was amazing, only complaint is that there was too much!! Our room was OK, not a premium one but absolutely fine - clean, comfortable bed, good space. The shower was small and a bit mouldy so this is why I've only rated 4. Good sized bathroom, could have fitted a bath and a decent shower. Great shuttle service to ski lifts. Great ski storage room. Bar was very expensive but may be standard for a 4 star in a ski resort.

Fantastic hotel. We are a family of 3 adults, here for a ski vacation. The check in was very welcoming and smooth. We stored our skis in a large locker in the ski room and checked our room. The room is very modern- you need to book the “new” rooms as part of the hotel was renovated. We booked half board and must say that dinner at the hotel is superb. I’m gluten intolerant and to my surprise the manager of the restaurant offered special courses that are gluten free, including gluten free pasta, deserts and croissants. The restaurant stuff are very pleasant and knowledgeable. We loved the food offered for breakfast and dinner. We used the bar and enjoyed great cocktails with a little Italian twists. The spa at the 6the floor is wonderful. They have 3 large jacuzzi’s, few saunas, a steam room and 2 relaxation rooms with free tea. The spa facilities are top notch. Overall a great experience.

Fantastico!!! Hotel familiar, atendimento muito especial. Os proprietários estavam no local e fomos muito bem recepcionados. O restaurante tem um buffet muito bem preparado, tudo fresco e delicioso, todos os funcionários com um sorriso no rosto e muita gentileza.

This place is incredible. Everything about it is amazing. The rooms and the views are breathtaking. The food is delicious. The wellness centre is unbelievable and a perfect place to go after a great day on the slopes. The location is perfect but most of all the staff make you feel like family. Nothing is too much trouble. We visited with family with people between the ages of 5 and 74 and we all loved every minute of our stay here.

While the hotel service and shuttle were great, our overall experience was unfortunately overshadowed by the owner, Peter. His behavior was shockingly unprofessional, particularly in how he spoke to women, including my mother and sister-in-law. We had chosen this hotel to celebrate my brother’s honeymoon, booking multiple rooms, but were deeply disappointed. The website was misleading—there is no swimming pool, just three generic lukewarm hot tubs, two of which were out of service. The rooms were also a letdown; they advertise renovated accommodations, yet ours looked straight out of the 1990s. Despite the occasion, no upgrade was offered to the honeymooners, which was disappointing but not nearly as troubling as Peter’s conduct. His attitude was beyond unprofessional—it was outright hostile. Attempting to speak with him felt like reasoning with a tantrum-throwing child. Shockingly, he even called the police on my sister-in-law when she calmly tried to discuss concerns at checkout. His behavior was not only embarrassing but completely unacceptable for someone in the hospitality industry. That being said, the rest of the staff were wonderful, and I feel for them having to work for if you can even call him a man. I'm sure the staff have plenty of stories to tell about him. Peter, I know you'll read this, and it's unfortunate that you haven't matured enough to appreciate the family business that was handed down to you. You should take a moment to reflect and be grateful for the position you're in—because without inheriting this business, your prospects would likely be much different. I hope others read this and choose to spend their hard-earned money elsewhere, where they will be respected and treated as valued guests.

Good and spacious room, excellent and varied food, very friendly and helpful staff. A very, very good place to stay. Spa was superb. OK so the wine and beer is a little steep but, you're on holiday skiing, so live with it. Will definitely book again.