Valtur Cristallo Dependance Cristallino

The hotel is lovely, beautifully furnished with great facilities. The room is airy and a welcoming spaces. A BIG shout out to the guys that shuttled us up and down the mountain, they did it with a smile, very helpful and kind… ( gems) The reception always lovely, helpful, courteous. The problem cane with the bar and dinning room… hospitality lacked in these areas. One bar man in particular was rude, lacked interpersonal skills. ( not sure if he was the head bartender) In the dinning room, a splendid space food was delicious. Some of the waiters were lovely…. Two were not !! One evening i came down stairs with a migraine and the ceiling light was bright, we moved the table a little which did not help. The previous night a similar request had been asked via another guest and a waiter got the end of a broom and Nudged the light out of their eyes. ( job done everyone-happy I asked and a senior waiter with a beard grabbed the table without asking and yanked it while we were still at it, drinks nearly everywhere. He stormed off clearly in his usual moody demeanour and stood telling a female colleague who was also identified as a senior on the floor and stood staring at our table in absolute disgust…. It wasn’t a quick glance it was a 15 second stare of hate… it was truly uncomfortable/ scary. The next evening sat in the bar you could see a staff meeting. The waiters were on each other shoulders moving the lights around and laughing. Absolutely appalling behaviour: shame on the management. Loved the skiing.

A wonderful resort for a family holiday over Easter. Everything was great, from the convenient ski room and shuttle bus into town, the spacious rooms, excellent buffet breakfast and dinner and the evening entertainment. Nice pool and spa. Special mention for the amazing mini club! Compliments to Jessica and her team, our children had so much fun and cried when we had to leave. I would highly recommend this resort for a family ski holiday :)

La realtà è stata addirittura migliore di quello che immaginavo. Avevo un po’ il timore di un grande villaggio vacanza, invece ci sono gli spazi adeguati per tutti e dall’arredamento al mangiare, dall’ animazione per bambini, a tutto il personale direi tutto eccellente. Unica nota inferiore, per il mio personale stile di vita: piscina stra fantastica ma freddina per i miei gusti. Anche il corridoio che arriva al cristallino 2 mi sembrava freddo e stanza meravigliosa ma assolutamente non insonorizzata. Comunque a parte queste piccole note negative, nel complesso vacanza strepitosa e grazie anche per gli intrattenimenti serali veramente di qualità.