Extended Stay America Suites - Nashville - Brentwood - South

Cheap, close to highway

There was no Breakfast, I was sure that breakfast would be served, but there was nothing but coffee. The place was clean.

Very sad we stayed here. Their front desk is not 24 hour manned. They don't open their office until 7 am. We were leaving at 6:30 and didn't want to stay around for the grab and go breakfast which was probably not much. The room's smoke detector was missing from the ceiling. The waste bins were overflowing. The bathroom vanity looked like someone had put a cigarette butt on it and scorched it. Won't be going back here again.

I had to stay 2 weeks in November until my home was ready. I figured this hotel being in Brentwood it must be nice for 2 weeks. On day 8 I was going to be put on the list for housekeeping. No one came. I asked every day and was told I would be put on the list yhe next day. Never got service. There were so many cobwebs in the ceiling it was horrible to look up. I had bugs running around. They came and sprayed once but they kept coming back. It took 3 days for them to send maintenance to spray. My sink in the bathroom did not work. I had to wait a few days to get it fixed. There was trash on the grounds always and bottles that were there the whole time I was there. When you went to the office I usually had to say Hello after I would wait a few minutes to get help if they were there. I will never go back there and already have discourage others from going to.

I gave two of five stars ONLY because Stephanie at the front desk check in was fantastic. We arrived early and requested a ground room due to health issues. When we arrived to the room and opened the door we saw dirt, debris and a dead bug on the floor. My husband returned to the front desk. Stephanie said she would have it taken care of right away. We waited a short while and went back for inspection and the floor had been cleaned. So we begin to take our belongings in. I noticed when in the bathroom and around the kitchen some wet spots but since they had just mopped I assumed it was still damp. We then realized the towel rack in the bathroom was coming out of the wall and the dust on the rack was thick. My husband went to set some things on the closet rack and it came out of the wall. Later he went to the restroom. The toilet seat was very loose and upon flushing, he noticed water coming up through the flooring. Then we noticed it wasn’t just in the bathroom, it was in the kitchen and dining area as well. This explains the wet spots I thought were from mopping. Also the deodorizing spray used in the room was over kill. When we went to the office and spoke to Stephanie about this, she apologized repeatedly. She issued a full refund to us. She was professional and helpful in every way.

Waste service truck came very early (3-4am) & loudly banged the dumpsters. Stairwell construction was very loud & inconvenient for weeks, and the demolition dumpster blocked resident parking for weeks after completion. There were unrepaired holes in the walls in the closets and bathroom, both dresser faces were broken off. The coffee maker and carafe were not matched, so it would not brew, the replacement didn't work at all, the 3rd one finally did. The stove top smelled terrible when used. Housekeeping failed several times to service the room on schedule, not until I complained. Bottom weather strip on door was missing, which allowed in cold air and leaves. Bathroom outlet did not work. Construction is old and maintenance is long overdue, and it shows. I would not stay at this location again, unless it was for free.