Hotel-Apartamento Las Olas

Muy buenas instalaciones y vistas. Personal muy atento e instalaciones acogedoras.

Recepción muy amable . Buena ubicación ！ha sido muy satisfactoria la experiencia

The hotel was a very mixed bag. Very good staff, lovely view (we chose an apartment with terrace), apartment was very clean and spacious. The bathroom was of a good quality, whereas the rest of the furnishings were pretty poor. Broken fuse box and door with hole where lock had been changed. No corkscrew! Terrace offered no privacy as there was nothing between our apartment and the one next door. We were about as far from reception as we could get (not a problem) but there was no lift access to the apartment so we had to carry our heavy suitcase up twenty steps. Breakfast was fine, a good spread although there was little variation during the week. The worst part of the holiday was the evening meal. We went for the first night and the quality of the food was so poor that we ate out for the rest of the week. Luckily the food in the local restaurants is good value and a reasonable standard - but not gourmet if that’s what you’re looking for. I would stay again but either self catering or B&B. The island itself is lovely - walk into Santa Cruz worth doing plus loads of opportunities for walking. Good car hire prices, too, to explore beyond the resort.

The location of the hotel was very good for access to local restaurants, the bus stop and a couple of shops including a small Spar and a Hyperdino (which is just a very small convenience store). The staff were very friendly and helpful. The room was fine, but the mattresses on the twin beds were worn through (we could feel the metal of the springs), and the kitchen equipment was rather sparse compared with other similar hotel room kitchenettes (for example no spatula or suitable utensil for cooking in the frying pan, no grater or sieve or vegetable knife).

Definitely not a 4 star. Misleading to say every room has a terrace or balcony and the pictures are misleading. We were given a room in the block across the road. There was no balcony and the room faced a large hill which was oppressive. There was road noise and the room needed serious work to get it up to even a three star. There was no heating or air conditioning and all the pools were freezing. We asked at reception for a room with a terrace or balcony and were told they only had one room available and that we wouldn’t like it. We viewed it and although it was in the basement and it as bad a condition as the first one, it had a terrace and was on the main site of the hotel so we took it. The hot breakfast food was cold although there was a good choice. Good points, the staff at breakfast were very friendly, there are restaurants and a supermarket within walking distance and there is a bus stop close by to Santa Cruz.

The hotel is a gem with a relaxed, chilled atmosphere, friendly, kind staff & great buffet breakfast/fast & dinner. 5 minutes from the airport and 10 mins bus ride to Santa Cruz. Set just back from the sea, in grounds with 3 pools, kids, medium & large and a large terrace with lots of sunbeds & large bar terrace area. I would give the rooms a 4 * as although large, we had a kitchenette we didn’t use & a patio on the ground floor, they were a little dated.