The Bedingfeld Arms

Wait til it’s been updated … Booked on a whim, too cluttered for my liking. The room has amazing potential with bit of money spent on it, a must is a small fridge, coffee maker, dressing table with accessible plugs and a mirror above. A mediocre stay … only vice I swapped Tesco vouchers but still feel short changed …

Could have been better The hotel is located in a lovely little village. However, the customer service did not match the quality of the property. While I understand that mistakes happen, how they are addressed makes a significant difference. I had to leave the hotel early during my stay, and the hot water was not working. Starting my busy day in London with a cold shower at 5:00 AM was not ideal. Although the water was fixed by the time I returned, there was no offer of compensation or even a complimentary hot meal after a long day. Additionally, the shower cubicle in my room was full of mold, which surprised me, as I have never encountered such a thing in a hotel before. The staff were friendly enough, but I would recommend looking elsewhere before booking here, especially paying £110 a night.

The bed was very comfy but the room was small and the lighting was very dim. The bathroom was disgusting mould all over the shower area and the smell was awful. We tried to keep out of the bathroom as much as possible. There is no excuse for not cleaning properly. I did tell them about this and the reply was that they are having a refurb in the new year. Still no excuse for not cleaning properly. It was a real shame because the pub was great, with fantastic food and staff.