Vieraskäyttäjä
11. lokakuuta 2024
If you like your sleep, DO NOT come here! We stayed in room 412 from 10/5-10/9. So 4 nights. We arrived Saturday evening. On Sunday at 8 am, we were woken up by housekeeping talking a lot outside our room. Fine, we got up and did our thing. We come back late and saw that our room wasn’t cleaned. Front desk (via texting) sent housekeeping to bring us towels. That’s when she said she had no time to clean our suite because they had a big wig coming and they had to clean their space. But, she said, that we will be the first room they clean tomorrow morning. On Monday, around 7 am, the smoke alarm low battery went off. We got up because housekeeping said they planned on cleaning our room early (I had mistakenly assumed it would be at 8 am because they started Sunday at 8 am.) The handyman came and replaced batteries. On Tuesday, at 4 AM, the smoke alarm went off again!!! Or so we thought. We called front desk and since there’s no handyman on duty at that god awful hour, he said to remove smoke alarm and put it outside door and he will pick it up. We removed the smoke alarm but kept hearing it in our room. BUT, this was ANOTHER smoke alarm with low batteries! And it was this second one going off for low battery! We removed that one too. I don’t know the Colorado fire code policy for smoke alarms in rooms but they never replaced it for the remainder of our stay. Also, housekeeping just made our bed and gave us towels. They never emptied our trash, which had food in it. That’s gross! I complained to front desk Tuesday late morning about what happened and asked to speak to the manager. There is no manager on property. They texted that they’ll waive the parking fees. I texted back that a manager should call me. They never responded. The front desk folks are nice but this is an extremely unprofessional hotel. They should have a policy of checking smoke alarms before the guests have to find out at 4 am. And they should have a policy that housekeeping should not disturb guests so early on a Sunday. But, I never had a chance to talk to a manager because they never called me. Our trip was exhausting to say the least. It’s sad that this hotel will take your money but not keep the rooms in good condition.
Käännä