Hotellit aamiaisella kohteessa Panaman alue

"It started out nice because they allowed us to check in early. Once he started the process, I let him know that we preferred the king size bed as my reservation was for a ”standard room with 2 double beds or a king bed”. That was when I started getting disappointed as he said it would be an extra charge of $25 for the king bed. I questioned why and was told that my reservation was for a standard room and it was extra for a king bed. I showed him what it said but he insisted it was extra. My husband just wanted to get checked in, so he paid for it with his credit card. We were very satisfied with our room as it was nice and clean and on the bottom floor. The TV would not play any channels of any kind so we couldn't even have that on for entertainment. We went out to the pool area only to find out that the poolside bar was closed and would not be opened during our stay. (05/05/2025). When I choose a place to stay, I expect to be able to enjoy the amenities listed. It did not list anything about being a low season or that the poolside bar would be closed. We had been looking forward to lounging in the pool while having cocktails. We're went inside to the bar and had to look around to find someone to get us drinks. Later on, we did have a very nice dinner in the restaurant with good service. We had to leave early in the morning and it was great to have shuttle service available and ready to take us to the airport. The driver was very efficient and safe. I did talk to the front desk about the extra $25 charge because I still felt that we should not have been charged extra. He was very apologetic and understood my point but could only give me a card with a number to call. Overall it is a beautiful property and the rooms are comfortable."

"I didn't like this room. I preferred the room I had in a previous trip. The buffet was ok, but we had a problem with one payment by credit card. The buffet and drink showed as paid on my friend's application, but the hotel said the payment was declined. They will get in touch with my friend since the issue is not closed."

"Big, spacious room. Comfortable bed. Very friendly staff. Good breakfast buffet. Beautiiful pool area. Excellent location. This is a charming old hotel in desperate need of some updates. The carpets are old, filthy and full of mold. The air conditioning vents constantly drip water and need replacing. The safes in the rooms also need replacing."

"Big disappointment. Booked it for the last 2 days of our holiday with intention to relax. They provided us with a room but we had to changed it after one night because they started to do some maintenance work on that floor. The second room had moist problems, a bad smell and a wet floor in the bathroom. People working there are very indifferent to their guests with some exception. Pool is nice but staff is very busy chatting with each other instead of looking after their guests. Way to overpriced. Much better options around with better pricing and service!"

"Internet didn't work much, sometime is on but most of the time off. TV was large but picture was not center so could not read far right and control does not work all the time, we had trouble turning on and off, had to tried push buttons many time before finally worked. Hotel should provide couple of wash towels and glass drinking cups instead style form cups. it is not important but would have been nice to have lotion. Love the flooring because it is not carpet like most of hotel, feels much more clean. bed were comfortable. breakfast buffet was good."

"Very nice and clean room. Service is amazing. It is in the center of old town. Roof top view is amazing."

"This is our go-to hotel in Panama City. It's not the best hotel, but it is unbeatable for its price and location. El Cangrejo has a nice local vibe, with locals walking their dogs, numerous cafes and restaurants, and convenience stores. There is a subway station within walking distance. Staff are friendly and helpful. The only thing is that the hotel needs an upgrade in terms of furniture and decoration; the rooms are a bit dark and could benefit from better lighting."

"Очень стильный отель с разнообразными ресторанами, компактным спортзалом и небольшим, но достаточным бассейном на крыше. Рекомендуем вкусные завтраки. Красивое лобби и элегантный бар с приятной публикой. Внимательный персонал . Организовали нам трансфер на большом комфортабельном микроавтобусе и на пару часов дали возможность выехать попозже без доплаты. Не очень понравилась часть обстановки ( стул со своего места трудно сдвинуть. Стеклянные дверцы шкафов открываются на всю ширину узкого прохода, в сейф добраться возможно только сидя на коленях. Эти небольшие неудобства нисколько не испортили впечатления от отеля и в другой раз мы снова остановимся в нем."

"Location of the hotel is excellent as it is near the waterfront and you can walk to nearby malls. The only con with the hotel is the breakfast staff. They were not up to the standards of the hotel and had to be asked to refill water and milk in the communal jugs. They seemed very overwhelmed by their tasks and were not proactive enough. Aside from that, the hotel was very good."

"This is a very overvalued hotel, in reality the amenities are quite a low standard, rooms need minor renovations, and the housekeeping and maintenance services need proper improvement! Maintenance issues: the sink had overspread issue, drainage issue, toilet had overfilling issue with a noise, shower vents didn’t close fully, unless you master the “secret”; floor in the bathroom was steep towards the bedroom area, instead of being steep towards the drainage hole, the entrance door wouldn’t close without noise because of touching the floor.. Housekeeping: they attended the room only after i asked and reminded. Even then they once didn’t clean the floor, twice didn’t provide refills of the amenities (water, tissues, etc.). Only after my kind complaint to the reception, they finally fixed the issues. The reception and restaurant staff are very nice, kind, and attentive! Thanks and well done!"