Hotellit aamiaisella kohteessa Izu

"The resort is truly remarkable with good food and onsen facilities. My rating is purely based on the resort experience. However, I will like to provide feedback on the reservation experience on trip.com. The pricing indicated on trip.com is not totally transparent. At the time of booking, I indicated 2 adults and a 7yo child to get accurate pricing. The amount was prepaid with a small fee JPY450 to be paid at hotel. At check in, I was shocked to learn that we are expected to pay for the child room rate at JPY22k+. That was not indicated on the “to pay at hotel’. Trip.com customer service officer replied that the requirement was indicated on the email confirmation sent. This is upsetting as I usually used the mobile app and relied on available information to make reservation. It is not my habit to check email confirmation given the information on the app is correct. Pricing should be made transparent at point of booking and not after booking. And out of ‘goodwill’ they offered me a compensation close to 50% of the child room rate. I have been using trip.com since covid and this is my first time having such issue. I hope my experience can benefit others who is booking this accommodation with child."

"Arai Ryokan, built in 1872, is a luxurious ryokan with 31 Japanese style guest rooms are located in various private cottages. Its 15 wooden structures are registered as the national cultural assets. Many Japanese celebrated artists made frequent visit and the big art collection is housed in the ryokan. A wooden bridge leads to the guest rooms which overlook either the river or the courtyard with its large pond full of carp. Arai Ryokan’s traditional Japanese cuisine kaiseki served features local fresh seafood and vegetable of each season."

"This is an excellent resort with perfect location for an immersive Japanese Ryokan experience. The Nepali person at reception was very friendly and helpful. Most of the staff are friendly. The Onsen was amazing with cave Onsen and outdoor Onsen. Breakfast was very good with many choices."

"Amazing service and onsen facilities. There are both indoor and outdoor, private and public baths to choose from. There are unlimited drinks from the drinks machines and also other complementary food services. Both the meals, breakfast and dinner, were exquisite. It was great to experience traditional Japanese dining. The traditional Japanese building was like a labyrinth and I thoroughly enjoyed exploring the many halls and gardens. The location is also great and there are many shops and temples around the area. All in all the perfect place to have a more traditional Japanese experience whilst receiving excellent service."

"Huoneessamme on Fujivuoren näköala, joka oli mahtava! Kuitenkin, sijainti hotelli sijaitsee vuorella, joten älä ole niin mukava matkustajille, jotka eivät aja. Lisäksi, jos haluat mennä yleisölle onnettomia hotellissa, sinun täytyy ottaa ohjaamo bussilla, joka on hieman epämukavampaa. Kuitenkin, koko tämä hotelli on edelleen hyvä valinta!"

"It's an old but very nice hotel. The room is in a traditional Japanese style, with yukata, tea set, futons, tatami mats - everything is as it should be! Very clean and cozy, definitely recommend it. It's a pity that you can't visit the onsen if you have a tattoo, but it's okay! There was a magnificent view of the mountains and the village from the window!"

"The hotel is clean and the room is spacious, if you’re into Zen etc then it’s perfect location for that, Otherwise you will need to resort to shuttle bus and in our case we rented a car to get around the local areas. I didn’t know that regardless of you use it or not you will be charged for the onsen fee, which no one tell us at check in, it’s a small thing but it would be nice to be told everything upfront."

"Really loved this place. The service was lovely, the food was amazing especially beside the river under the kotatsu. And I loved how big the room was with the private bath. Had an amazing time in the private onsens without anyone disturbing. Couldn’t have asked for a better ryokan to go to."

"The staff was very professional and kind. We reserved the private onsen for an additional cost. We booked the biggest onsen. The washing area and the changing room was impeccably clean. The end of the tub however was a bit scary. The walls and ceiling was covered in spider webs and there were giant spiders hanging on there which was a bit unnerving. Otherwise the public washing areas and the room were very clean. The ryokan however is a bit outdated. There are some markings on the wall and curtains."

"服務很好，大堂有下午茶和夜宵，如果沒有訂酒店的餐食可以吃點兒也能飽，就是每天吃的都一樣。離的很遠有一個711，最好還是在酒店訂餐，不想訂酒店的餐食就711買也行。因為酒店有很大的上下坡，出去一趟挺費勁。有免費的乒乓球玩兒，酒店內還有自動販賣機，還有牛奶販賣機，裏面的牛奶特別好喝，一口氣喝了3瓶。酒店的温泉有公共的，公共温泉是室內的，也可以根據時間選擇衹有户外温泉。"