Holbrook Manor & Spa

Placed in a brick single story bedroom come lounge . Very grubby carpet. Vertical blinds hanging from runners. Area generally in poor repair. Hot and and cold tap in bathroom constantly running. Garden view. (REALLY) £83 No breakfast. Reception no real interest and the garden cafe closed at 1600, despite being told it would offer some simple foodstuffs and drinks. Forget it. Spa users some were very rude and clearly guest staying over were well done the list..

We had our Christmas party here, and we're definitely catfished! We were told to arrive from 6.30 to be seated for dinner around 7.30 but did not get seated until nearer 8 pm. Instead of the usual 15 - 20 minutes between courses, it took several hours to get through 3 courses (main wasn't served until approx 9.20, with dessert coming out at 10.25). The main course was tepid at best and had a very poor selection of vegetables. There was barely a drizzle of gravy on the plates, but when we asked if there would be a jug of gravy for the table, we were abruptly told "that's all you're getting." The coffee and mints that were advertised never materialised either! There were 21 people from our organisation, sharing the night with 2 other firms - for most the night there was only one person behind the bar who, by her own admission "only helps out with Christmas parties because I find it funny seeing how drunk people get." There was meant to be someone, presumably more experienced, helping out that kept wondering off, leaving average queuing time for a drink in excess of 20 minutes. The bar staff charged my colleague and I different prices for the exact same bottle of wine too, probably hoping we were too drunk to notice. To their credit they did refund the difference when challenged. The DJ had pretty much a set that he wanted to stick to, and didn't appear keen to take requests. We asked him to take a photo of our group at the end of the evening, and he flat out said no! The only Christmas decorations were two small, very poorly decorated Christmas trees. The remainder of the room was lit with bright white LED style spot lights. We had to provide food orders and seating plans in advance. When we found our own way to the tables, some had name places, whilst many didnt, some had table numbers whilst others didn't. There was a complete lack of attention to detail, with a disappointing atmosphere with even worse service. At the time someone who worked there tried saying people had called in sick, but having seen similar reviews on here spanning the whole of December and New Year it would suggest they were deliberating misleading us to minimise how terrible things truly were.

I thought being a manor house, it was like we were at pontins! Swimming area and chaging rooms need rebuilding. Floor plan leave a wet and slippy corridor. Room sheet wasnt changed, although I had been assure that it wo uldbe as it was soiled. Rusty, old and in a sorry state. The 'beautiful gardens' didnt exist.