Chateau Elan Winery

Enjoyed my birthday weekend at this beautiful property. Amazing staff! Great service from Tamiko and restaurant staff and thank you to the very nice young lady from Columbia, at Versailles Restaurant, who got us a seat, for my special day!

$$$ for room plus $55 resort fee plus $28/parking plus $5 hotel fee, plus taxes. Versailles restaurant Mediocre at best. Ordered everything at once, after appetizers waited over an hour for our entrees. Sea Bass was ok, risotto overcooked and blend. Filet mignon butterflied (?) and tasteless.

Was there celebrating a birthday and had an amazing time. Staff was friendly. The grounds are beautiful. Overall, a bit too expensive with all the taxes.

This is a lovely property and the staff is generally kind and caring. However, management seems fit to over price and understaff at every level. Here's what you need to know based on my experience: - The food is outrageously expensive. Next level pricey, even for breakfast. - The facilities are not as nice as they should be. We used the spa and in the men's locker room, the sauna wasn't working properly. The steam room smelled awful. The toilet wasn't clean. The shower's were out of soap. It was really sub par all around. - The main atrium where the hotel and restaurant (and bar) are located was overrun with flies. You read that right. The bar has little fans on it to keep the flies away. I'm not even kidding. So off-putting given the prices we paid. - The toilet in my room was broken. I had to ask 2x for it to be repaired. The people all very nice. I'm generally pretty okay with ups and downs when it comes to travel. Even hotels can have an off day now and again. But this was consistently bad so I felt compelled to share my takeaways. The main one? Stay away.

Dead cockroach in room, no glasses in room, no bodywash in shower (but 2 shampoos), was charged 3X for one $20.99 movie purchase. And without any warning, was charged for using mini fridge for personal food storage. For the price, there should be more attention to detail. I can see where it would be a nice location to be sent for a conference on someone else's dime, but not worth my money for what you get.

We did the wine tasting tour, which was nice would have been great if we were allowed to purchase snacks, wine, and a cheese tray or something other than crackers to soak up the wine. My husband misplaced his AirPods while waiting for the tour or during the tour, when we noticed it that night, we waited until the next morning to report it. The staff was not helpful. He left his name, phone number and email address, and no one followed up. He decided to call and follow up, and was told they had been found the same day he reported it, but no one had ever called him. We had to drive from Douglasville Ga to retrieve them. Exceptional customer service would have called and offered to FedEx them to us.