Hilton Promenade at Branson Landing

My mom and I traveled to Branson on October 18, 2024. We checked in and our room was in the South Tower. We accidentally went to the North Tower first. As we got off the elevator and walked to our room, the hallway looked to be newly remodeled, new carpet, nice lighting, paint, etc. We quickly realized we were in the wrong location and went to the South Tower. Immediately upon entering the hallway, it smelled horrible, the carpet was filthy, old furnishings and wall paper. Our room was no better. Multiple stains on the carpet and, in fact, the carpet was so old it was loose from the floor and wrinkling. I contacted the front desk but since it was a Friday night they were booked and could not put us into another room. On Sunday night we were moved to a room in the North Tower. Although the room was better, the air conditioner didn't work well so we had to keep the blackout shades down so it would stay somewhat cool. The remote for the TV also didn't work as it wouldn't change the channel. The parking for the entire hotel is on the opposite side of the rooms. So you must walk through the lobby, around the workout/pool area, out the side door, across the loading zone for deliveries, and into another door to take the elevator down to the parking. Just being my mom and I we didn't feel safe at all. The common areas were generally filthy. The elevator in the parking structure had the same trash and spill stains in it all week. Clearly that is never cleaned. The hallways, even in the North Tower, were cluttered with trash on the floor. The rooms seemed to be cleaned daily but no vacuuming in the hallways ever took place that we could see. The only positive for that hotel is the location. You can walk right out and be at the landing where there are restaurants, shopping, etc. That's the only reason I'm giving this review 2 stars instead of 1. I would never stay at the Hilton Promenade at Branson Landing again!

OVERPRICED RUN DOWN ROOMS! STAY SOMEWHERE ELSE. NO MOTEL IN. RANSON IS WORTH 500 PER NIGHT. Rooms haven't been updated since motel was built. Smells musty, room prices are 650 for nice ones and 250 for road view. Way to expensive. Stay somewhere else.

Went to Branson for a wedding and stayed at the Hilton Promenade at Branson Landing. Very clean, rooms a little bit stark but still comfortable. It would have been a bit more homey if there had been a few other amenities in the room but the staff made up for the lack of and probably would have provided it if they could. One thing that I will add though is that they talk about breakfast being available on the 2nd floor BUT not at this location. You have to go across the street to the other Hilton property to get breakfast in the restaurant there. Same with dinner. There are several places to grab dinner or breakfast along the landing but what they advertise in the hotel itself is literally across the street. Outside of that the stay was comfortable.

Stayed 3 nights here for a business trip. This review is mostly positive, as the hotel has a great location, is extremely clean and the room was very comfortable. Huge bathroom with a massive shower and lots of the expected amenities. My reservation came with a voucher for breakfast at the restaurant across the street, which I ate once, and it was very good. One thing that I think this hotel needs is a better tv option. The tv has limited channels, and no way to connect a video game I had brought, or any way to use streaming services. Most hotels now have those options, and for $350 a night, I expected that. Still. I had a good night sleep and no problem with noise or temperature. It’s a nice, but pricey stay that needs just a little more in room tech options in 2024

Amenities, food, property, and location are the best in the area. I was overcharged in room service over the weekend. I attempted to come up with a resolution with the desk and they weren’t very helpful. I was told to contact accounting during their business hours but wasn’t provided with a card, email, or way to contact them even after I asked. When I tried to contact room service directly they did not answer and sent me back to the desk and then to voicemail. It’s only 10 dollars and not a big deal but says a lot about guest services. I will absolutely stay again but will be wary of charges and payment methods I choose to use.

The hotel is good. Good location, good room. Close to restaurants. It’s not near all the Branson shows. Our check in experience was dreadful. Checking was 4pm. We arrived at 3.40pm on Saturday 17th August (management take note) and were told we would be charged an early check-in fee of $50. Really! $250 a night and $15 for parking. The receptionist was female and was surly, unfriendly, chewing gum and totally not customer focused (management work out who it was). This enforcement resulted in a long line of people checking in at 4pm which was totally unnecessary. A previous reviewer has brought this issue up and the manager said they would deal with this. Nothing has changed. Really poor from this Hilton hotel.

I, like many others, booked this for the location and because they could accommodate a family of 6. Pros, close to downtown Branson shops, spacious room with kitchen and balcony. Staff were friendly & helpful. Cons, pricey to not include breakfast, free coffee, nor complimentary parking. The hotel doesn’t serve breakfast. You have to go across the street & train tracks to the Hilton to get breakfast. And, the parking garage is opposite side of the complex to the family suites. Fortunately my 4 children can now carry / pull their own luggage. It was a decent walk from the garage through the main building to a different building. The extra bedding for the sleeper sofa wasn’t in the room but they did bring it in a timely manner. Room was dated. I would not stay here again but it may work well for others. For the same price, I’d book 2 rooms at the Hampton or similar type property and have breakfast, coffee, & parking included in the price.

I used to live in Branson during the hey day and before the landing really existed. I took the recommendation of a friend to stay here and we are Hilton members. We did online check in and said we would arrive at 4. We arrived at 4:15, stood in line for a while as we needed a key to access the garage. We were told our room was not ready as the hotel was full. Not acceptable. You clean your arrival rooms before your stay overs. Almost 2 hours later we were told there was an upgraded room available if we would like to move to that room or wait for our reserved room type. The word complimentary was left out of the response. At over $300 plus $15 parking and no access to a luggage cart and having to walk from the garage, through the lobby, outside to the next building - I was not impressed with the Hilton level of service. We didn't arrive early and try to check in, we were within 1/2 hour of stated arrival time. The room is nice, the beds are 2 different heights- like a 3" difference between them that is comical. I'm so disappointed with the service upon arrival that I will rethink Hilton as my first choice.

This Hilton was one of two offered for a convention at the Convention Center across the street. Having never been in this Convention center, we registered for the Hilton at the Branson Landing with a patio, thinking it would provide a view. The view was of the alley wall and across the street, so ask about the view if you care. the hotel is three separate buildings, with pass key entry and elevator use. we had the South building meaning you take your luggage from the parking garage ($15/night) through the other 2 buildings and lobby and outside across the busy Landing seating area to Building 3. The room is large, with a tile shower, microwave, refrig, and extra sink, and lots of cabinet space, but the AC was so cold and with no controls in the room, we didn't ever get even warm water in the sink! There were no additional blankets and with the AC blowing it made sleeping uncomfortable. (it was in the 90s during the day so the AC is needed but not so much! I tried opening the door to the aforementioned patio to exchange the air, but the screen was torn and there were so many webs overhead that I didn't leave it open long and the AC blew the drapes out the door, so it appeared useless. The microwave was dusty as was the ice/glasses tray. This is not a good place for people with walking issues to carry luggage and manage card keys. The front desk staff were friendly. We got the requested coffee and cups and creamers, efficiently when requested from housekeeping as soon as we arrived. Parking in the garage was tight.