The Barge Inn

I have never in my life encountered such poor customer service. We are a group of 4 friends who booked this place for one night and dinner. One of the group has Parkinson's and so the priority in booking was to ensure ease of access and comfort for her. Extensive discussions were held on the telephone and were assured that all would be appropriate for her needs. On arrival we were greeted with a non-smiling "can I help you?" My friend said, "Yes, we're here to stay tonight"...""Well, you can't check in til 3" It went downhill from there. Far from offering 'ease of access', there was a flight of 8 steep narrow stairs, a turn, and a further 4 for my friend to negotiate. It was entirely unsuitable and mis-sold. We were compelled to book elsewhere that afternoon. Since then (four months ago) we have failed to get blood out of that stone. Utterly lacking compassion and care.

We made a booking for 6 of us just before Christmas. The food was ok, but the place was extremely cold. I entered my registration number as requested and even took a screenshot before I pressed confirm. I then got a parking ticket. I have appealed but they said I couldn’t have pressed confirm , I also gave them the name of booking and the date and time, but to no avail so I therefore I had to pay. Surely this could have been checked and confirmed with the pub. Needless to say I won’t be going there again.

Room was extremely small - no room for suitcases or bags. Midgies were an issue and had to close window - being so small the room was super stuffy. A fan was available which helped a little. If stairs are an issue for you - find somewhere else. Okay for a quick one night stop but wouldn’t recommend for any longer. Dinner (lamb) was amazing - highly recommend the food.

CAR PARK SCAM AND RUDE STAFF. Beware! I was charged a £100 Parking fine. I visited for Sunday lunch here last month, as a paying customer, and afterwards I received a £100 parking fine. The Barge Inn staff will not lift this fine for you, and even though it is their land, and they are in charge of the parking services and they dictate the terms of the parking arrangements, they refuse to help with waiving the fine.. I called the pub and staff were very rudeand not helpful at all. I spoke to Marina, to give feedback, and she put the phone down on me mid-call when I tried explaining why I was unhappy.

My friend and stayed here a couple of weeks ago. It’s a lovely pub with parking. Great beer garden, climb up some steps and there’s more tables looking out to the water and all the canal boats, fab! We had lunch which was really tasty. They couldve done with more staff on the Saturday evening as there was only one lady run off her feet! The rooms at a glance look really good, until you get into bed. Terrible mattress, so uncomfortable which led to a bad nights sleep and a very bad neck. Would recommend to go there for lunch or dinner but not to stay.

The room was tiny. It was also incredibly noisy. The bed was uncomfortable and leaned to one side. I couldn’t get the TV to work. The food was average at best.