Vieraskäyttäjä
14. toukokuuta 2023
Absolutely disgusting attitude towards my partner from the day of booking until the 10 minutes we stayed and then walked out of the apartment.. I am writing a review because I do not want anyone to experience what we have when you are only wanting a romantic night away. We got lost in Bradford town centre so rang the owner or whoever was sorting out booking out for help. He was rude on the phone when asking for directions he bluntly I don’t know where you are huffing and puffing at us down the phone. When finally arriving he was sprawled out of the sofa no enthusiasm or anything, demanding an extra £100 damage fee in cash after already paying £135 for the room on bookin.com and nothing said a £100 damage fee, which he would of done mostly anything to not give us back. When booking the room we got a text message offering a broze silver and gold package all various prices, we partner asked or gold package for £80 on arrival which we had and was willing to give, on the description of the package it was supposed to be, rose petals walk way on bed into bathroom and coffee table, electric t light candles, LED lights on bed, balloons on floor and bed with big foil teddy balloon, a choice of a fresh cake and god or chocolates. When arrived LOL cut up red paper on the floor, 3 deflated balloons the room wasn’t even the right one advertised. No chocolates no cake not even to say anything about the candles. The attitude and customer service we received was horrendous and when applying for a refund on *********** obviously he did not want to give us one and had the room back up within 10 minutes of us walking out. But *********** gave us a full refund and apologised. It’s false advertising and trying to take money off people. Very very rude…
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