The Trouville Bournemouth

Not really sure where to start, so we arrived and checked in to be greeted with a £12 a night parking fee that wasn’t advertised, to be given a room that while spacious hasn’t been decorated or updated since the 70’s. Aluminium window frames that were peeling, a mattress so soft it was almost non existent, I won’t even bother with the pillows! After a few drinks and dinner in town decided to get a glass of wine at the hotel bar before bed, mistake! The one member of staff was happy for us to wait 10 minutes whilst he carried on playing on his phone at reception. Breakfast on day was ok day 2 a joke, ran out of butter and a 20 minute wait for the hot buffet because the cook had overslept! Then too my last night PLEASE READ!!! A fire alarm went off at 12:22 the hotel evacuated as you’d expect BUT no role call no check that all guests were safe in fact not a single member of staff interacted with us at all. The alarm was silenced and back to bed we went. I haven’t mentioned about black mold on the roof above the swimming pool,or the sauna that looked like an overturned electric fire! The hotel is being either run into the ground and no money spent on it or they haven’t a clue. No customer service no luxury no 3 star hotel. Avoid for your own peace of mind and your safety!!

I liked the hotel, it was very cozy and homey!

Was very disappointing experience .i will never ever go back again .cleaning is a serious issue.