Sonder the Hancock

Great location, apartment not well described Location great. Apartment ok, but description and pictures didn't match reality. We were not aware that our unit (#3) had a cellar-like feeling, without much daylight coming in. Moreover, the possibility to store luggage after check-out on the day of departure was not there and would have been very helpful for us.

Nestled in the Government sector of town. Beautiful historical buildings and streets. Easy walk to most everywhere.

The property has character but is a bit run down/tired. Single studios kitchen and bathroom cramped for other Sonder properties' standards.

There was no soap in either the kitchen, the bathroom sink or the shower. We washed our hands using shampoo. The condition of the unit was far, FAR below what one assumed from the photos - multiple layers of paint, chipped paint, and none of the amenities listed on various postings in the unit - earplugs, white noise machine? Nowhere to be found. I’ll assume the high price we paid for one night was strictly because of the location. Overall, it was not worth near what we paid. I don’t recommend it.

If circumstances had been different, if my luggage didn’t weigh 60 pounds, if my unit wasn’t on the 4th floor in a building with no elevator, if I had not arrived to the ‘hotel’ at 3 instead of 4, if I had traveled alone instead of with another person, then I imagine I’d have really enjoyed this rental. I booked a one bedroom apartment and invited someone to join me- I said I’d get a couple of beds. When I saw the couch in the unit on te website, I figured that would be just fine for a one night stay. I’d just need a blanket and a pillow. I stayed at a Sonder before and I enjoyed it. I didn’t mind that there was no front desk. But nothing went wrong. I didn’t need customer service. Now I lie here on a loveseat with my legs hanging over the edge, and my friend is in the bed. She gave me the duvet from it and she is using my coat as a blanket. You see, Sonder customer service is unable to correct a problem with an online guest services staff, it was painful hearing them try to find boots on the ground to deliver a blanket. Yes Sonder screwed up in advertising that my unit had a full sized sofa, and yes they were incorrect in assuring me that all units have extra blankets, but what I am experiencing in this moment is utter disbelief that this chain that is in the hospitality business can’t find a way to bring me a blanket. I feel guilty for calling and insisting to some young person on the other side of the world that they find a way to get me a blanket. Ultimately I’m just offended that Sonder has my money for this exchange. As I said in the beginning, had circumstances been different, I can imagine really enjoying this ‘brand’. Fun fact- I’m the general manager of a hotel.

Fabulous accommodation in the perfect area of Boston. Central to the Common, Downtown Boston and the North End. The apartment was well equipped, clean and cozy. Set on a lovely street on Beaconhill, basement level so only a few steps down and lovely to watch the world go by.