Hôtel Burdigala by Inwood Hotels arvostelua

Majoituspaikan vastaus: Dear guests, Thank you very much for taking the time to share your thoughts with us. We are very sorry to hear that your stay did not meet your expectations and we sincerely apologise for the inconvenience. With regard to the hot water problem, we fully understand that this affected your comfort and we are deeply sorry. Although unexpected incidents, such as a breakdown in the heating system, may occur, we will do our very best to remedy the situation as quickly as possible and offer you appropriate solutions. As for the problem with the telephone in the room, we regret that it did not work properly. This is a situation that should not occur and we apologise for the inconvenience. After your departure, our technical team checked the phone and found that it had simply been discharged, as it had not been returned to its base. Please be assured that we are continuing to work actively to improve our services in order to guarantee our guests a most enjoyable stay. We look forward to welcoming you back and providing you with an experience that fully meets your expectations. Kind regards, The Hotel Burdigala team

Majoituspaikan vastaus: Thank you so much for your wonderful feedback! We are really pleased that you had such a good time with us. It's a real pleasure to know that our team made your stay so special. Indeed, we give our best every day to offer an unparalleled experience. We are delighted that you found your room both comfortable and convenient, and that you were able to relax in it after your days sightseeing. We recently reopened the Burdigala Hotel, and we are proud to offer rooms where you can truly feel at home. We hope that next time you will have the opportunity to try our restaurant. Please don't hesitate, when making your next reservation, to let us know if you would like to dine at Madame B restaurant. Our reception team would be happy to make the reservation for you. We look forward to welcoming you again soon, Warm regards, The Burdigala Team

Majoituspaikan vastaus: Chère Monique, Un grand merci pour vos mots chaleureux ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Votre recommandation est la plus belle récompense pour nos équipes. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt. Cordialement, Hôtel Le Burdigala.