Le Soleil De Boracay arvostelua

Good hotel!

This is my 4th time to have vacation in Boracay. First, La Carmela, Hennan Regency and last was in Discovery. We are total of 16 in a group and 2 kids… and it was side of my husband’s first time to go there. They had booked their hotel in Erikos last August 2024. At first, I was undecided to come due to some circumstances. But I tried to check other hotels near Erikos. Last January 2025, i finally booked for 2 in Le Soleil de Boracay for 17k from Feb 1 to Feb 4. (3N4D) The booking was under my name and my husband. My 2 kids, one was a minor and the other 1 was 22 years old with his girlfriend and a 5-year old kid booked in Peninsula Boracay. Since they are an immediate family they visit me very early and late at night… There are free breakfast for 2.. On the 2nd day, I asked my son, his girlfriend and the 5 year old kid to consume the free breakfast and just pay the kid, because me and my husband are on fasting… I told my son to go to recep and just AJ the room number. (i normally do this in abroad or always in boracay because I believed its part of what I paid for) AJ asked for my son’s ID. My son said “it was upstairs”and not with him. AJ assumed then that my son slept in our room. They talked to me and I explained that my son and daughter just visit me early and we leave late at night. When my husband passed by the recep, they asked him, how many are you? My husband replied we are 6. And they assumed that they are all sleeping with us. When I passed by again last Feb 2, the recep area the AJ approached me again with his Manager Faith and told me that I will be charged 18k until I checked out. Because of 1500 per head per day. They keep on insisting that they have CCTV camera and the security has been reporting regarding us. They also insisted that breakfast is not transferrable and they said it was written on the policy they gave me. However, it was not stated. Manager Faith and AJ kept on insisting that on Front Desk and other guests could hear it and I felt humiliated. I asked for Tripco assistance, and helped me to cancel the remaining days however, as per Tripco, the Hotel Management rejected it. I sent a message to the FB page of Le Soleil, hoping their top management would take action on the approach of their staff but they never took action. Actually I am not a usual complainant of a customer service. Despite of their slow service and deadma service when I asked for extra cups, extra towel that they did not attend. The cleanliness of the area I can let them pass. The tiles on CR are very dirty you would not want to touch or lay a finger on it, the are are full of algaes. They claimed it was Beachfront hotel however you have to walk very far passing the swimming and garden just to reach your room. Elevator was also not available. So daily for how many times you have to walk and climb. I can let them all pass. You can see the actial pictures. On the day of check out AJ told me to I have an extra 9k to pay because of 1500 per head per day charge.. 6k on the first day feb 2, 1500 feb 3 and 1500 Feb 4🤣. I asked them why everyday because they said they saw my daughter always comes with me. I asked them they have CCTV as they claimed why they did not record that my daughter just go to my room to get her “LAMPIN” because she cannot sleep at night, then leave the Hotel to go to Peninsula Boracay.So they insisted to just pay the 6k on feb2. I told them that those following me inside the hotel were 5 year old kid and 10… and 2 adults… at first Manager Faith insisted me to pay 6k but I insist they were kid so she agreed to pay 4k only. So I paid to end the conversation because I will be late for my flight. And just because Tripco had heen very helpful. I check out the hotel and left, but I remember I should have record of my payment which they did not issue any record or receipt so I came back and asked AJ. Was this a power trip? The top Management should train Faith the proper approach to guest because believe me she

They upgraded us to a villa room near the pool area, as Im with my Senior parents, The hotel has no lift, so better if you are with senior book the lower ground floor, Then got briefing after check in, if want to clean the room leave the key at the counter, however our room was not clean as per the briefing. The food was nice, mostly cooked without oil, except for the fried chicken. The room a but old but acceptable. Overall is ok. With souvenir bracelet personalized with your name

Super clean. Staff are very accomodating. Especially Kuya Edson. Will definitely go back to this hotel. Super nice beach front hotel. Food is also good. Everything is good.

This us the worst place to stay in boracay,. Staffs are very strict, they responde late whenever this is a request being asked, water and faucets are all loose, rusty, smelly and broken. water flows very minimal which it takes time for u to get wet and finish the shower. I wouldn’t recommend this to anyone. Money and stay not worth it. No wonder only few stay on this place

service is amazing, staffs are accomodating and helpful, equipments are clean and neat. Everything is very organised.

The staff are excellent and very accommodating. The location is great.

This is an awful awful hotel with poor service. I do suggest they train their staff how to be better have customer satisfaction in mind than be a money making hotel with really old rooms and unfriendly receptionists.

Underbar plats med allt du önskar inom armlängds avstånd. Dock var servicen bättre före 2019

Отличное местоположение, территория красивая, но сам отель старенький, номера устаревшие. Для нескольких дней отдыха, вполне хороший. Завтраки не очень, мало выбора... Плохой напор воды.

ボラカイは今回で3回目。2024年1月9日から11日まで2泊、スーペリアDXルーム、1階プールサイド 良いところ：ホワイトビーチが目の前。Dモール(レストラン、お土産屋多)も近い。プールバーも有り喫煙可能で喫煙者には1階プールサイドの部屋に泊まると便利。 ビーチは混んでいるがプールは空いていて快適でした。部屋の広さはWベット2台でしたが充分快適。 悪いところ：送迎サービスをTrip.com経由でお願いしたがホテルとなかなか連絡が取れないと担当者から何回も有り、時間も迫って来たので直接ホテルホームページから メールしても返信が無い。最終的にカティクラン空港からホテルの送迎が確認出来ないまま空港到着。思った通り迎えは無し。初めてでは無いので空港で送迎サービスを 探しホテル到着。 Trip.comの担当者達(3人ぐらい)も最後は連絡が無く放置された。空港でTrip.comに電話をしたら直ぐにホテルに電話をすると言ってくれたがホテルに繋がらないと返事がメールであり 待ちきれないので自分で空港で送迎サービスを探した。まあ海外では有りがちなトラブルなので自分で対処したが、ホテルチェックアウト時の請求書に空港からの送迎サービス料が加算 されていたのには流石に呆れた。勿論、交渉して支払いはしなかった。 帰りの送迎サービスはチェックアウト前日にホテルのフロントにお願いしたが、問題無し快適でした。大人1人650ペソ。送迎サービスはネットでも予約できるし、港と空港までの移動、ボートチケット等を並んで 購入することを考えると送迎サービスはお勧め出来ます。 部屋はシャワールームの作りと排水が悪く溢れます。タオルはバスタオルのみ、追加のタオルを頼んだが追加料金は無し。食事は朝食も夕食も普通。 セーフティーボックスは部屋に無く、ドアのロックも閉まりが悪い。 ホテルとのメールのやりとりが出来なかった事、送迎サービスの件以外は料金、ロケーションを考えると几帳面な日本人でもギリギリ合格か？星3.5 キッチリしたホテルをご希望の方にはお勧め出来ない。ボラカイのビーチは本当に美しく、セブ、ハワイ、グアムよりも美しいのに日本の旅行会社がツアーを 組まないのが不思議です。

Hotel is very dirty. Pool is murky and lots of ants around and cats

Awesome stay beach front just need to improve services.

Good location❤️