Hugo Rafael
28. tammikuuta 2025
The hotel is located in nice beach, white sand, an incredible spot, however not properly maintained. The access is bad, the water feature at the entry long stairs is not working and water seems to be stoped for a long time. It seems not very crowded with guests even on ***** New year holiday and only one restaurant running. The pool bar was closed.
Missing one of our bookings for a shuttle, encountering a huge cockroach near the bed, being told that the room is not ready on check in and after 10 mins it's actually ready and made us walk all the way back to reception when the room was just near where we were didn't leave us with a good impression of the service.
Staff needs to be more attentive not only saying "good morning sir" but actually carrying for what are the guests needs.
Hotel staff needs more training.
Käännä