Hue Hotels and Resorts Boracay Managed by HII arvostelua
Hue Hotels and Resorts Boracay Managed by HII
Station 2, Main Road, Manoc - Manoc, Boracay Island, Aklan, 5608, PhilippinesNäytä hotellin tiedot
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö
Vierasarvostelut
3.9/5
Hyvä
58 arvostelu
Näytettyjen luokitusten todenperäisyyden varmistamiseksi emme laske pelkkää keskiarvoa. Sen sijaan otamme huomioon arvostelun uskottavuuden ja vieraan oleskelun ajankohdan lopullisen arvosanan määrittämiseksi.
Vahvistetut arvostelut
Sijainti3.9
Mukavuudet3.8
Palvelu4.1
Puhtaus3.7
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(58)
Positiiviset arviot(19)
Arvostelut valokuvien/videon kera(10)
Mahtava yöpyminen!(10)
Ystävällinen omistaja(6)
Todella hyvä sijainti(5)
Upea uima-allas(4)
Kielteisiä arvosteluja(3)
宋爱萍
Deluxe-huone
Majoittunut 9. 2024
Pariskunnat
35 arvostelu
3.5/5
Lähetetty 29.12.2024
很簡單的賓館, 因飛機延誤臨時找個地方過夜, 不得已而為之, 可以避免儘量避免
Käännä
Majoituspaikan vastaus: Dear 宋爱萍, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. While our hotel offers simple accommodations designed for short stays and emergencies like yours, we understand that every guest deserves a comfortable and welcoming experience.Your comments are valuable to us, and we will use them to improve our services and facilities. If there’s anything specific we could have done better, we’d greatly appreciate your suggestions.We hope you reached your final destination safely and would be grateful for another chance to serve you under better circumstances.
qhdus****
Deluxe-huone
Majoittunut 11. 2024
Perhe
1 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 23.12.2024
직원들은 넘 친절했고 룸컨디션도 좋았어요
조식도 먹을 만했고요 전반적으로 좋았어요
Käännä
Majoituspaikan vastaus: Dear qhdus, Thank you for your kind review! We’re delighted to hear that you found our staff friendly and appreciated the condition of the room. It’s great to know you enjoyed the breakfast as well. Your positive feedback inspires us to continue providing a comfortable and welcoming experience. We look forward to hosting you again in the future!
Peter Raymond
Deluxe-huone
Majoittunut 11. 2024
Yksin matkustavat
24 arvostelu
3.5/5
Lähetetty 20.12.2024
An ok hotel that needs to be refreshed. Breakfast buffet is very poor and staff are slow to clear your table or refill food. The pool is nice and location is good. My AC ran incredibly cold, which I liked, but even when I set it to 28 C it would still run cold. My shower felt luke-warm at best. Staff at the desk were very helpful and the transit service to the airport was friendly and convenient. You can probably get better value for money at a different hotel on the island though.
Käännä
Majoituspaikan vastaus: Dear Peter Raymond,We would like to extend our heartfelt thanks for choosing our hotel while you were on Boracay Island. Your comments about the breakfast buffet, the air-condition and shower in your room have been noted and discussed with the team. Rest assured that we shall look into this and prioritize action on how to make this better. We appreciate your feedback, and we hope that these concern will not deter you from staying with us again. Warmest Regards, Hue Hotels and Resorts Boracay
Bk_Em
Deluxe-huone
Majoittunut 11. 2024
Matkusta ystävien kanssa
29 arvostelu
2.2/5
Lähetetty 19.12.2024
The hotel has a trendy design and quick, efficient check-in, complete with a welcome drink and wristband key cards. However, the issues began immediately upon entering the room.
1. Room Maintenance Issues: The first room had a malfunctioning door lock (both digital and safety), a non-functional telephone, and a leaking air conditioner that caused a slip hazard. Housekeeping’s response to “deal with it” was disappointing. Although the front desk moved me to another room, the air conditioner in the second room was deafening and ineffective, causing the temperature to rise to uncomfortable levels (27-29°C). Additionally, a side door to the balcony wouldn’t close properly, and the curtain above it fell off completely. To top it off, there was no hot water in the bathroom.
2. Third Room Improvement: After raising concerns again, I was moved to a third room, which was functional overall, but even here, the telephone did not work.
3. Buffet Breakfast: Prepaid breakfast was substandard, with poor food quality and insufficient replenishment of items, even early in the morning. The lack of variety and freshness made dining unpleasant.
4. Staff and Overall Management: While the staff were friendly, the hotel seemed significantly understaffed, affecting maintenance, cleanliness, and service quality. The overall condition of the property felt worn-down, with signs of cost-cutting apparent in multiple areas.
Overall: The numerous room issues, poor dining experience, and lack of proper upkeep made my stay unsatisfactory. Despite the staff’s efforts to accommodate me, I had to move to another hotel for the remainder of my trip. This property was not worth the hassle.
Käännä
6/7
Majoituspaikan vastaus: Dear Bk_Em,We would like to extend our heartfelt thanks for choosing our hotel while you were in Boracay island. We greatly appreciate that you took time to provide us with your comments. Your compliment about our friendly staff has been shared with the team. In regards to your concerns about the the breakfast selection, hotel cleanliness and maintenance, and service quality, we understand that these did not meet your expectations or our own high standards, and for this, we will make our best efforts to rectify and improve. Rest assured that your concerns will be discussed at length among the concerned department heads to improve the service. Please accept our apology and hope that you will give us another chance to turn things around. We would love to have that opportunity again. I hope that it will not deter you from coming back to our hotel in the future. Warmest Regards, Hue Hotels and Resorts Boracay
Anonyymi käyttäjä
Deluxe-huone
Majoittunut 11. 2024
Pariskunnat
1 arvostelu
1.0/5
Lähetetty 15.12.2024
헤어드라이어가 팬 소음만 심각하게 나고 바람은 안나왔으며, 에어컨은 소음이 공사장 보다 심한 수준, 엔지니어가 왔으나 팬 소리가 원래 그렇다는 말뿐 프론트에서는 방 변경해주지않았으며 룸 컨디션도 최악이고 샤워실에는 거미가 있음.
진짜 최악 중의 최악 같은 비용으로 헤난 계열 작은방 이용 가능한데 왜 이런 선택을했는지 나 자신이 너무 한심해지는 경험을 하게되었다고 생각함.
에어컨 소음은 잠자는게 어려울 정도라 동영상 촬영해두었는데 리뷰에는 사진만 올릴 수 있어서 못올림.
유튜브, 네이버 블로그 리뷰 등 믿지 마세요ㅠㅠ 이게 진짜 리뷰입니다.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,We would like to extend our heartfelt thanks for choosing our hotel while you were on Boracay Island. Your comments about the hairdryer, and air-condition noise have been noted and discussed with concerned department. Rest assured that we shall look into this and prioritize action on how to make this better. We appreciate your feedback, and we hope that these concern will not deter you from staying with us again. Warmest Regards, Hue Hotels and Resorts Boracay
Vieraskäyttäjä
Deluxe-huone
Majoittunut 11. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 7.12.2024
Good location
Käännä
Majoituspaikan vastaus: Dear Valued Guest, We appreciate posting your review online. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!Warmest regards,Hue Hotels and Resorts Boracay
Majoituspaikan vastaus: Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at Hue Hotel Boracay. Our team is dedicated to providing exceptional service, and it's always rewarding to know that our guests enjoy their stay. Rest assured that your concern will be discussed at length amongst the department heads for improvement. We look forward to welcoming you back very soon!
Vieraskäyttäjä
Sviitti
Majoittunut 10. 2024
Pariskunnat
1 arvostelu
2.7/5
Lähetetty 3.11.2024
El hotel en si está muy bien. Ubicación también, pero para ser un 5 estrellas. Los albornoces que nos dejaron en la habitación estaban sucios , así como una de las toallas.
En el desayuno no había leche, los cafés no estaban incluidos, y para colmo pedimos unos huevos cocidos y la camarera nos los trajo servidos directamente con sus manos sin plato ni nada, ademas de estar manchados de una sustancia verde por toda la cáscara .
Ubicación e instalaciones aparentemente bien
Käännä
Majoituspaikan vastaus: Dear Valued Guest,We would like to extend our heartfelt thanks for choosing our hotel while you were in Boracay island. We greatly appreciate that you took time to provide us with your comments. In regards to your concerns about the linen set-up in your room, the breakfast selection, and the service of our staff, we understand that these did not meet your expectations or our own high standards, and for this, we will make our best efforts to rectify and improve. Rest assured that your concerns will be discussed at length among the concerned department heads to improve the service. Please accept our apology and hope that you will give us another chance to turn things around. We would love to have that opportunity again. I hope that it will not deter you from coming back to our hotel in the future.Warmest Regards,Hue Hotels and Resorts Boracay
Vieraskäyttäjä
Deluxe-huone allasnäköalalla
Majoittunut 9. 2024
Pariskunnat
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 23.10.2024
가성비도 좋고 침대도 좋고 다 좋았어요
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
Anonyymi käyttäjä
Deluxe-huone allasnäköalalla
Majoittunut 9. 2024
Pariskunnat
1 arvostelu
4.7/5
Mahtava
Lähetetty 5.10.2024
A very nice and cozy place. The staff are very accommodating and attentive. We, will surely go back to this hotel. 😊😊
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
Vieraskäyttäjä
Deluxe-huone allasnäköalalla
Majoittunut 8. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 15.9.2024
my boyfriend and i booked this hotel using trip.com and it was very easy. the hotel was very nice and also the staff are amazing. the breakfast buffet was so worth it. me and my boyfriend will definitely come back. the location is very near to the DMall and other restaurants. 10/10 !!! love it !!!
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
Vieraskäyttäjä
Deluxe-huone
Majoittunut 7. 2024
Pariskunnat
1 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 8.8.2024
Room was spacious enough and tidy. Great food selections at the free breakfast buffet but sad there’s no bacon, why?? 🙁
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
Majoituspaikan vastaus: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
travelisthebest
Sviitti
Majoittunut 3. 2024
Yksin matkustavat
20 arvostelu
3.7/5
Lähetetty 3.5.2024
Very nice hotel. Nice pool.. Breakfast good but some foods looked stale which i.pointed out. Service and staff are very polite and kind. They looked after me very well. Location 10-15 mins walk to the beach.
My room was Beautiful but non functional. Ie. Toilet flush broke twice. No hot water for my bath, which is the reason why i booked the suite. Such a,shame. The maintenance people had to be called often.but service was good. So. I moved to. Another hotel where the water was hot !.
Käännä
Majoituspaikan vastaus: Dear travelisthebest,Thank you for the feedback. We take guest satisfaction seriously and are glad to hear from you.First, we would like to apologize for the disappointment you've experienced regarding the toilet functionality and water temperature of shower. We have discussed the incidents with all department heads to avoid the same situation. We hope that you will give us another chance to turn things around when you visit Boracay. We would love to have that opportunity. We extremely regret the inconvenience caused by these incidents.
Vieraskäyttäjä
Deluxe-huone allasnäköalalla
Majoittunut 1. 2024
Perhe
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 22.4.2024
Great hotel
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!