Henann Lagoon Resort arvostelua

여자친구랑 너무 좋았고 서비스도 너무 만족이였슴다!또 오고싶어요😁

Отель нам очень понравился. Вкусные и разнообразные завтраки. Чисто, красиво и хорошо.

They upgraded our room without additional charge. Staffs are very accommodating. The room is very clean

Хороший отель на второй линии

I lost the pair of my earrings and glad that upon request for room service to clean, the staff found it and leaved it on the cr. What an honest staff. Thank you so much. All the staff are friendly and helpful. 😊

Honest Review of Our Stay at Henann Lagoon Resort (April 30, 2025 - March 4, 2025) We stayed at Henann Lagoon Resort from April 30, 2025 - March 4, 2025 and overall, we had a pleasant experience. Upon arrival, our first impression was very positive—considering the reasonable price, the resort looked impressive and well-maintained. We booked a room with pool access, which added a relaxing touch to our stay. The room was clean, the sheets were fresh, and everything we needed was provided. Our first room service order went smoothly. However, during our second order later that evening—which was supposed to be our dinner—we encountered an issue. While we were having a massage by the pool, the food we ordered was served and set up on our balcony, as requested. After our massage, we found one of the dishes (Chicken Inasal) on the floor with bite marks. We immediately called room service to report what happened. Hotel personnel arrived shortly after and explained that there was no CCTV coverage of our balcony area, so they couldn’t confirm what had occurred. They said it was beyond their control. While we understood the limitation, I emphasized that once food is served to a guest, its safety and proper handling are still the hotel’s responsibility—especially in open-air setups. I suggested that food delivered to balconies or pool-access rooms should be properly covered to avoid incidents like this. I told them I wasn’t asking for a replacement meal, but I hoped this would lead to better SOPs moving forward. A few minutes later, a staff member offered complimentary food as an apology, which we politely declined. That same night, I noticed a few stray cats in the area and even took photos. I figured they were likely the ones responsible for the food incident—they were probably just hungry. As a fur parent myself, I dont want ti make a big deal out if it anymore. The following morning, during breakfast, the hotel’s Head of Operations, Arie, approached us to apologize personally and explain the situation. I appreciated the gesture and showed him the photos. They sent a complimentary fruit platter to our room, which was a thoughtful touch. We also experienced weak internet connection due to the room being located at the far end of the resort. Thankfully, the staff provided a mesh Wi-Fi extender, and our connection improved significantly. All in all, the experience was still good. The hotel staff were professional and quick to address any concerns. Special mention to Arie for being hands-on and ensuring guests feel heard and valued. Problems may occur anywhere, but Henann Lagoon Resort’s strength clearly lies in the quality of its people and their service recovery. We will definitely come back.

Room had lots of mosquitoes and the only solution was to spray done harmful chemical. As a result, I decided to check out a day before and told front desk manager about the concern but no refund offered.

nice place. will be back next time

Персонал выше всяких похвал. Номер замечательный.

很棒的渡假飯店，泳池小朋友就可以玩上整天了，服務很好

Very satisfied

清潔感があってとても良いホテル、電子レンジが使えたらもっと良かった

Very kids friendly, accessible to the white beach, stores, restos and pharmacy

Everything was excellent. The breakfast was ok, could have been better. Ill give it a 9.5/10 overall.