rugs Hotel GmbH Hotel Domicil Bonn

Ich wusste von meinen Voraufenthalten, dass dieses Hotel nicht besonders modern ist, hatte daher also keine übertriebenen Erwartungen und benötigte auch nur ein Zimmer zum Schlafen nach einer Veranstaltung im Ehrenamt. Daher buchte ich das kleinste Einzelzimmer Eine Gepäckaufbewahrung vor dem Check-In funktionierte reibungslos. Beim eigentlichen Check-In musste ich dann aber einige Zeit warten, bis die Mitarbeiterin kam. Diese verkündete mir, dass ich ein "Upgrade " erhalten hätte. Dieses war es sicher in Bezug auf die Zimmergröße, den Schreibtischstuhl, das Bett, die kleine Flasche Wasser und die Lage zum Hinterhof, von dem kein Straßenlärm hereindringt (für den Lärm von schlagenden Türen anderer Gäste am nächsten morgen kann das Hotel nichts). Ansonsten war das Zimmer aber in desolatem Zustand: Der Sessel durchgesessen, Gardinen teils abgerissen, stark verschmutzter Teppich, im Bad Schimmel in der Duschwanne, den Duschfliesen und am Duschvorhang. Der Check-Out verlief unkompliziert.

AVOID AT ALL COST!!! The hotel receptionist harassed me and told me to lie down on my bed and he would give me a massage! After complaining to the hotel management until today no compensation received for this violating misbehaviour, not even a refund of the hotel booking. I have never felt so unsafe in a hotel!

Am 29.12.23 haben wir dieses Hotel gebucht, weil wir am 24.08.24 in Bonn auf einer Hochzeit eingeladen sind. Gestern Abend bekamen wir von dem Hotel telefonisch eine Absage, wegen Bauarbeiten und wegen angeblicher Überbuchung. Das geht gar nicht!!! Wir können dieses Hotel auf keinen Fall weiter empfehlen und natürlich werden wir es auch nicht mehr buchen.

I highly suggest not to go there. We were supposed to stay at Domicil Hotel for two nights. When we first checked in the room was not ready but the receptionist did not know and we had to find it out by ourselves by walking in a dirty room. The receptionist then proceeded to give us another room, which she claimed it was clean but actually was even worse than the previous one: hairs on pillows, dust everywhere, fingerprints on windows, a bin in the bathroom which had not been emptied and multiple stains on the carpet. Two unclean rooms out of two were unacceptable for us, so we did not want to stay any longer; we kindly asked for check out and a refund and that's when the worst part begins. The receptionist said she couldn't take such a decision and asked us to wait for her boss, who was away and could not be back until 6 pm. We gave her our number so he could call as soon as he got back and guess what? He never called. At 9 pm we got back to the hotel asking again to speak to the manager and the same receptionist made up a bunch of excuses about him being away and not being able to call. The receptionist also looked bothered by our presence, she didn't even say sorry for the inconvenience and answered very arrogantly. It's been almost a month and we still haven't got a refund and probably never will, because the hotel keeps dodging our requests. We asked Booking for help and they reported the hotel twice. They also called the structure multiple times, but they never answered. They just answered once weeks ago stating that they will proceed to give us the refund, which was clearly a lie. I've never been treated this badly in my life, surely because of the dirty rooms, but mostly for their dishonesty. They really don't care about helping their clients out.

Regrettably, my recent stay at the hotel fell far below expectations. Despite reaching out privately to the hotel with my concerns, I have received no response, prompting me to share my experience here. The room assigned to me was situated in an isolated and neglected separate building, behind the main hotel. The space was marred by yellowed, stained carpets, scattered tools, and discarded mattresses on the stairs. Yet I still paid full price and was not made aware of any renovations upon booking. Inside the room, the conditions were equally disappointing - dirty carpets, a kitchen area covered in stains, a collapsed camp bed, and an overall state of disrepair that necessitates a thorough cleaning and updates. Security was a concern too, with no lock at all on the back door and recurring issues with the front door lock. As a solo female traveler, being the only occupant in this separate, disused building was unsettling, especially when a staff member left their private contact number on my door and unexpectedly visited my room late at night offering to share a bottle of wine. The same staff member, who was the only person at the front desk, had previously tried to text me by taking my mobile number from the hotel system, before realising it actually belonged to a colleague who had booked the room for me. He then asked for my number to which I politely mentioned I was in a relationship. But despite all this he still then left his number under my door whilst I was out and then came to my room at around 10pm to offer the wine, whilst I was in bed. While I'm reluctant to create any trouble, I believe it's crucial for the staff to understand that these circumstances are far from professional and can be deeply unsettling for solo travelers. It's essential to address these concerns to ensure a safer and more welcoming environment for all guests. My colleague who booked the hotel has sent TWO emails in regards to this situation and I was hoping we would have had a response by now, but these have been ignored, so I have been left with no choice, as I would hate for this to happen to another woman.

Nuestra estancia fue del 5 de septiembre. al 10 de septiembre 2023 – 5 adultos. 3 habitaciones dobles. Lo positivo: El hotel tiene una buena ubicación, a poca distancia de la estación de tren y del centro. Parada de transporte público, autobús y tranvía, a unos cientos de metros. Personal muy amable. Creo que todos los empleados son extranjeros. Lo negativo: A nuestra llegada nos asignaron habitaciones en la 1ª, 2ª y 3ª planta. El ascensor no funcionaba y ya llevaba unos días sin funcionar antes de nuestra llegada. ¡Durante toda la estancia, el ascensor NO funcionó! Todos los clientes tuvieron que subir y bajar las maletas por las escaleras. Los ancianos tenían problemas para subir y bajar las escaleras todos los días. A mi suegra, de 77 años, le asignaron una habitación en el primera planta, donde la cama estaba ubicada en un altillo. No podía subir, ni bajar, la escalera. Totalmente inútil para personas mayores. Tuvimos que intercambiar nuestra habitación con ella, por lo que consiguió una habitación normal en la segunda planta. Debajo del techo, donde estaba situada la cama de matrimonio, hacía un calor insoportable todas las noches y teníamos que tener un ventilador encendido constantemente, aunque hacía ruido cuando teníamos que dormir. La limpieza de las habitaciones era muy deficiente. Muchas telarañas bajo el techo y alfombras muy asquerosas y sucias en todas las habitaciones y en los pasillos. Las alfombras deberían haber sido reemplazadas hace muchos años. Varias lámparas y enchufes no funcionaban. Nuestra televisión no funcionó durante toda la estancia. Nos quejamos varias veces, pero no pasó nada. A cambio, el personal trajo un plato con varios chocolates, frutas y cacahuetes como compensación por el televisor roto. Por alguna razón, las bañeras se elevaron a una altura de 65 centímetros. Casi imposible entrar y salir, especialmente para personas mayores o de baja estatura. Una bañera normal tiene una altura de aprox. 45cm. El desayuno estaba bien, todo lo que necesitas. Pero durante toda la estancia nos sirvieron mantequilla cuya fecha de caducidad finalizó hace 1 mes, el 08/09/2023. El personal tuvo la amabilidad de ayudarnos a pedir un taxi para ir al aeropuerto. Nos dijeron un precio de 55 euros. Al final nos cobraron 65 euros cuando llegamos al aeropuerto en taxi.