Holiday Inn Express Richmond E - Midlothian Trnpke

I paid $178 to stay here and would NOT recommend it to anyone. It is, hands down, the most run down hotel I have stayed at since I was a kid. I have never had a bad experience at a Holiday Inn, but this one is awful. Everything is old, rusty, and unkept. I changed rooms twice before finding one I could stomach. I should have read more reviews before booking, but listen to my advice and choose a different hotel. The first room was musty, there were holes in the curtains, stains on the couch and chair, and overall disgusting. The second room smelled better but had a dirty bathroom. The icing on the cake was a Slim Jim holding up the shower rod. The third room was a suite and is okay, but still far from what I’ve come to expect from Holiday Inns. I will say that the lady at the front desk was lovely- she was understanding and apologetic, and kept giving me a different room until I found one that was suitable. IHG really needs to check this hotel out and do a complete renovation.

Room was a good size, and comfortable. The only issue I had with my stay was that the dryers weren’t working. However, the overnight staff, she was very helpful and she went above and beyond to help me.

The hotel was okay until morning breakfast. It was the worst service I have ever experienced at a hotel. They didn’t have enough food. They seem to be out of everything. On day two I found out that they only had one working oven so they could only cook one thing at a time. They ran out of eggs and basic morning staples. The staff on the first day just seemed pissed that we kept asking her for food. The second morning we had a lovely young lady who helped the best she could. She smiled at just kept pushing through to be of service. The only bright spot. It would have been less irritating if they would have told us about the issues when we checked in. That way we could have expected it and made other plans.