The Artisan D.C. Hotel, Autograph Collection

It’s a beautiful hotel, well located, service is not good… even the staff is really nice but informations is not clear, I booked because it supposed to have a bathtub according to the Hotel profile amenities but it’s not true… the staff tried to apologize and said it was mistake, they promised to invite me a drink in the bar but they never did. I tried to extend one more night and they did not keep the same price, second night was way higher and expensive, anyway I stayed one more night. Second day, the cleaning ladies started knocking my door at 10 am, told them to wait cuz I was there, and they kept coming every 30 minutes to ask… even when they knew my check out what the same day 2 hours later… I told the front desk staff the issue and they apologized again and the gave me a free chocolate… even the hotel is nice, I didn’t have a great time, rooms are average, bed is normal queen size, they called the room “city view” but the room faced a building, breakfast was just okay. I won’t recommend this hotel, only because is well located but there are plenty of more options in the area.

We stayed four nights at the The Artisan D.C Hotel between Christmas and New Year. The hotel is beautiful, well kept and the neighborhood was excellent. We loved the warm decor and boutique feel of the hotel. The area surrounding the hotel is clean and safe to walk even at night. We walked to dinner every evening and found a new restaurant close by each time. Restaurante Armadillo directly across the street was our favorite. However, the hotel was lacking was in service, primarily before our arrival. Their lack of attention spilled over to our stay and left us with a less than desirable feel. We had contacted the hotel prior to our arrival for transfers from the airport, we were informed that we would be contacted once arrangements were made. After some time, we had no confirmation of transport, so called back the hotel speaking to a gentleman who stated again that we would be informed once they had arranged transportation. We still heard nothing, so made prepaid arrangements through Emirates Airline. We were then contacted and given information about our driver, assuming this was the one we paid for, we accepted our ride and arrived at the hotel. Apparently the hotel arranged transport, but did not inform us. We ended up paying for the transportion the we arranged AND that the hotel arranged. The frustrating part is the decision to require us to pay, was made after management looked into the situation. The deciding factor seemed to be that they had emailed us with the confirmation. When we asked what email it was sent to, we saw it was not ours. They stated that we gave them the wrong email!! What ??? Why?? We also called twice to get confirmation, but received none. We did pay them for their error, but left the hotel feeling like we were dealing with scammers. Very unfortunate because the property is very nice if you do not count the lack of accountability.

Beautiful hotel in a great area of Bogota! Loved the artsy feel and their customer service was excellent. Great bedding/pillows and amenities that made the stay even nicer. Loved this hotel and would return if ever in Bogota again! BTW, they were so helpful in getting me through a bit of altitude sickness with there wonderful tea, thanks so much!