Makani Luxury Wanderlust

The hotel is stunning, the pool, the view, the rooms, the service. Food was delicious. The staff and service were great! Our room had an outdoor jacuzzi with a sunset view. Our stay was absolutely incredible! 100% recommended!!!

Just arrived and they’re telling us it’s an additional $80 usd a day pp to use the pools that closes at 6:30 because they’re a beach club. I’m already paying $500 usd a night for an obstructed view of the ocean that wasn’t written in the description. They didn’t allow decorations for my boyfriend’s birthday stating it’s a luxury hotel. Staff is friendly and trying their best to deal with the hotels horrible policies. Drinks and food was mediocre, slow even tho we were the only ones at the restaurant and didn’t see anyone taking room service. Only thing luxury about this place is the price.

It’s absolutely breathtaking! Everything form the sights, the villa the amazing service and the food it’s something you’ll don’t want to miss! Each villa has its pool, we stayed in the sundeck villa . The experience it’s unmatched. Also don’t missed the room service menu! It’s amazing

Este hotel en una isla es el lugar perfecto para desconectar de la ciudad y disfrutar de la tranquilidad frente al mar. Aunque durante el día la música suena fuerte en algunas áreas, hay lugares más tranquilos para relajarse. El servicio es excelente y, aunque las opciones gastronómicas son limitadas, la comida es de buena calidad. Las áreas públicas son lindas y acogedoras, ideales para pasar el tiempo, y las cabañas son amplias, limpias, bien equipadas y cuentan con una terraza privada muy agradable. Un excelente destino para disfrutar con amigos o pareja, aunque no es muy adecuado para familias.

Hotel is nice, clean and safe, they would benefit from a gym and getting wifi to work on the roof of the premium rooms (where the jacuzzi and outdoor areas are). Unfortunately dining, customer service & management is lacking. Every single day the hotel ran out of food and drinks. The staff did nothing to resolve issues, rather just walked away quickly, made excuses or stood there saying nothing. During our stay the hotel ran out of STILL WATER, Coke Zero, pizza bases, ham, beef, deserts, other ingredients in cocktails on their menu. These problems happened EVERY day and eventually we met with the quality service manager, who did give us a free dinner, which was appreciated, however he just made more excuses rather than solving issues. Apparently it is the “hotel’s” fault, not any individual… One day we ordered our own food and drink from Cartagena for delivery, which proves getting supplies isn’t that hard, but nobody at the hotel was able to make this happen. Boats run every hour from Cartagena and staff on both sides? We ordered a drink off their menu only for staff to come back 20 minutes later and say they don’t have all the ingredients, then walk away without offering an alternative. We would come back if they got fixed these issues, but with an experience like this, if these issues aren’t resolved, we’d prefer to go back to Punta Faro on Mucura instead of come back here. Facility is luxury but service is far from it. Fix the problems and we would return.

Zona exclusiva y tranquila