Residence Inn Youngstown Boardman/Poland

Customer Service was great but the bed and sofa smelled like pet urine.

Peace and tranquility at its finest It's cozy, quiet, clean, with a woodland view with shops and stores sprinkled between the trees. There's atleast 50 places to shop, and dine within a 5 to 10 minute walk.The staff is very pleasant, also helpful, and knowone is going to bother you. Everyone says hello, and may even want to talk a bit. I love the vibe. Very cool place to stay!

Night staff An excellent hotel. Our TV didn't work in the first room they assigned us so they upgraded us. They were friendly and responsive especially the night staff.

Average We stayed two nights. Front desk staff was friendly and efficient. Room was clean and nice. After the first night though, we went to an event the next day, and came back that evening to an untouched/uncleaned room. Had to ask for some more towels. Breakfast was definitely the worst part. No cereal for my kid first morning. Very little hot choices second morning. Only decaf available for a long while, but no coffee cups. I tried to help an older gentleman who was unable to get syrup for his waffle. Breakfast just not well done.

The staff was helpful and nice! It was well put together! The rooms are roomy for sure! The stay was definitely good and i will go back!

I am a big fan of the Residence Inn brand and have stayed at many of their hotels. This was the most disappointing one I have ever been in. If this was my first experience with the RI, I would not be back. Where to begin… the entire hotel needs to be remodeled or at least get a deep, deep cleaning. The carpets appeared dirty, the room smelled funny, the furniture was old and looked a little suspect, the tile had spots, the shower had scars, the toilet was loose, the black out curtains weren’t big enough and let light in. I’d give it a one, but the staff was friendly and the breakfast was good. Definitely needs some care