Vieraskäyttäjä
3. huhtikuuta 2023
My experience with the Deerfield inn should have been better than what we were given. I stayed in this establishment for two weeks with my kids. Not once did we go down for breakfast because all the workers ate everything or there was only limited choices such as waffles and cereal. They told us the best time to eat is at 7:30 in the morning. Which is wrong because it should be a good time no matter what time people come down for breakfast. I stayed in one room and it reeked of *********. It may be a smoking room where they stayed in, but I shouldn’t have to smell that when I wake up to when I go to bed. I had to buy a room refresher because I couldn’t take it anymore. The laundry room was out of order because the washer was broken. And we had to pay someone to do our laundry. Which was wrong to do so I had to go to a laundromat to do my families laundry. Our toilet was leaking downstairs into the other room under us. The O ring was out of it, and I may be a woman but it’s not hard to replace, it’s more of a five minute fix. But they told me that had to turn off the water in order to fix it. I’m sorry, but I don’t need to leave my room just for something like that. The maintenance man came to look at it and then didn’t want to deal with it until we left. I had to call my husband from work to help me move into another room since I had weeks worth of clothes, kids, and food to move. We then had to go downstairs to get more toilet paper, and the person wasn’t even there, we stayed at the lobby for about 15 minutes until someone came but no one ever did. So we went to the store in hopes that they’d come back. 20 minutes later we come back and she’s finally there. I have worked at a hotel as a front desk representative for 2.5 years and when you leave the desk for how long, you either are written up, given a warning, or fired. It has happened a couple of times for us needing something and she wasn’t there. The first room I stayed in, a kid maybe 8 or 9 maybe older i don’t know, kept opening the door and looking at me. He’d leave the door open and no parent told him to shut it. Either the parent wasn’t there or he was alone or the parent was asleep and they let their child open the door and get away with it. Either way, the child acted like he was paranoid and kept slamming the door every time he went back inside. The morning receptionist lady acts like she doesn’t like her job. If you don’t like your job, then why work there? I had a trash bag outside my door and it was the male housekeeper, who was cleaning rooms and never took the trash. The other housekeepers were very thorough by each room they cleaned, whether it was a stay over or a check out. The male housekeeper only stayed in each room my five minutes or less. Im just disgusted by it all. I’ll never stay here again because people are either rude, or they can’t get their act together. Like I said, if you don’t like your job, why work there? It’s not hard to be a housekeeper or a front desk ass
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