Quality Inn

This hotel does not live up to Choice Privilege standards. Needs better management & Front desk staff. The pool under construction the rate should have been reduced do to this. Front desk staff Marie, Jamie, New GM Kim where all rude. Checked into room 109 first. We spent first few days in this room. Asked for Housekeeping We left to visit my family in Missouri on July 4th. After returning to the room thinking it was going to be relaxing, we walked into a total mess of the ceiling leaking water or whatever above all the bed and floor Ands was soaked. So, I went to the front desk to report it and the lady at front desk was abrupt and rude didn't want to come and see what was going on. She just said that she didn't have time to deal with me, I'm just going to have to move you to another room 129. The next morning, I went to speak with GM Kim & Jamie. It was not a good experience Kim would not come out from the back office and speak to me I had to go through Front desk agent Jamie. I said is Kim not going to come out and speak to me on this matter. Jamie said blatantly that she is not coming out and will not be doing anything else for me. I asked what she (GM Kim) is going to do about the room flooding again Jamie went to the back to relay message to GM again no resolution to this issue. Except leave a note at front to not rent to me anymore because of this hotel's poor management and employees. I did leave my info with Mr. Houseworth's office. NO RESPONSE. The only Front Desk agent (Kierra) that was Nice not rude and abrupt and apologetic on behalf of the others. This Hotel Does Not Care About Complaints and Will Ignore you. Say one thing and don't follow through.

Great location. Good value. Staff is friendly. The rooms were not clean. See photos. Broken glass and trash on the grounds in the morning. Hubby forgot his key in the room. He went to the front desk, who gladly gave him another one without question. No identification, no nothing. Scary. we probably would not stay here again. We did have pets and this was adequate. It was later at night when we stopped and everything else was full or very expensive.

This place needs renovation. The bathrooms look like they have only been painted to refresh them. The vent cover is rusty and there is no working exhaust fan, the tiles and grout are moldy and cracked, the bathtub has patches and chips. The bottom of the tub has a rubber mat permanently attached over old stained area. Electrical outlet did not work in one side of the bed.

This hotel is not worth $100. It should be more like $50 because the room I got was very old and smelly. It needs a major renovation if you're going to ask $100.

The television in my room did not work. There wasn’t anyone to look at it, so they finally gave me a different room. So I had to go get the new keycard, schlep everything from one room to another then take the old room keycard back to the front desk. I travel with my dog so I had her, her things, my things. I had a headache and had driven all day and I just wanted to rest. Also - as soon as I pulled into the parking lot I noticed very strong super skunky ********* smoke. I figured that whoever was smoking it would soon stop and the smell and smoke would go away. Boy - was I wrong! There was a large tree by the parking area outside my door. Apparently this is the “Hey - let’s all smoke super skunky smelling pot” tree! I tried to walk my dog a bit. The area Around the motel was not at all nice. Garbage, empty drink bottles, cigarette butts, and got knows what else seemed to be strewn everywhere. Also, the constant smell of really bad smelling pot was ever present. Seemingly there was a waiting list to stand by that tree and smoke pot. I don’t know what the deal was with that, but it was creepy. Oddly, there was a Mexican restaurant connected to this motel. I don’t know if the workers at the motel were constantly smoking? Maybe the motel or restaurant was dealing the skunky smelly stuff? At any rate, it never ended. Back to my room with Bernie the dog. I left my drapes open a crack so I could keep an eye on my car. There were lots of people constantly walking past my window. All Night Long. It was rather noisy. Also - and this was really annoying - any time my loud heating unit would kick in, it would blow the skunky pot smoke into my room! I finally turned off the heater and opted to be really cold for the rest of the night instead of having pot smoke blow endlessly into my crummy room. It was really annoying. As far as the room goes. It was ok. The bed was comfortable although I was freezing cold for the above mentioned reason. The room needed a facelift. Could use a good coat of paint and some attention paid to the baseboards, doors, carpet, furnishings and such. There were a lot of Dents and Dings. I didn’t sleep well. I wanted to leave. The next morning Bernie and I left. I probably won’t stay at a “Quality Inn” again. It was not a good experience.

Came in after a long day of driving and was given a room with a king bed. Got to the room and the temperature was set at 60 and it was freezing. Went to turn on the TV and it did not work. Tried to call the front desk but the phone did not work. It was a non-smoking room but had a stale smoky smell. Called the desk and changed rooms. Was put in a smaller room with a full size bed and no offer of a lower rate—would have to talk to the manager the next day. Walked in that room and that TV remote did not work at all. Ended up changing hotels as I was not going to try any other rooms. Also, there is not an easy walkway to get to the rooms. There are large rocks on the terrace between the parking lot and the walkway down the outdoor rooms. People can park in front of the walkways to the hotel.