Vieraskäyttäjä
18. heinäkuuta 2023
The room is nice, no problem there. First, be aware of a $10 parking fee per night, it didn't bother us, but just to inform people if that bothers you. The next part is for the Courtyard to read themselves unless you care about safety protocol. My main reason for the two stars is the complete lack of protocol during a tornado warning... not watch, warning. The phone beeped loud as it sent multiple messages saying, "Tornado warning, SEEK SHELTER NOW!" We head to the lobby only to see a woman working the front desk unbothered by what is happening. There are many people showing her and others the radar and asking what to do, she basically rubs it off as people come and go outside in hail and heavy storms, on and off the elevators, etc. When asking what to do per protocol we were told in a summary that it hasn't "really touched down" as we know so we don't have to do anything. My biggest problem with this is that upon asking what would be done if it was coming near us, she said going door to door and telling people to come down... well by that point wouldn't it be too late? Not to mention it is 10 pm at night so some guests may be asleep as well as the fact that there are 4 floors. We mentioned it was a bit strange that there is a lack of protocol and she stated, "Well it's Indiana so the weather is always on and off here" and goes back behind her desk minding her own business. No there wasn't a tornado, and no one died so this may seem a bit dramatic, but to have 10-15 people in the lobby with their phones out, walking outside, conversing, and confused as to what to do... as our phones say take cover, she didn't even care to make an announcement. Seems a bit strange in the event that if one does touchdown, who is to say you are safe here? At other hotels, the immediate alert puts everyone immediately in the laundry room in on the first floor squished. I have had that happen twice which is probably why this caught me off guard. My main point in writing this is for you, as a business to inform your employees to at least care enough to turn off elevators or tell people not to use them, keep people inside, and maybe flash the emergency lights as that is what other hotels do, or simply make an announcement to the lobby as everyone walked around confused and she continued on her computer... and just care enough to not look at me, shrug your shoulders, and say "well it's Indiana." There was no immediate danger but if my phone is making noise with an all-caps message saying seek shelter NOW!, I'd feel as if it shouldn't be taken lightly. And if you absolutely do not have any protocol in place then disregard the message above and carry on but you should. An employee on her computer not willing to make an announcement to confused people just doesn't seem right.
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