Fairfield Inn & Suites Bloomington

服務態度良好

I had a 3 night stay Oct 2023. We had NO housekeeping the whole time. No towels no trash was picked. There was trash left in the hall, trash can near the ice machine was over flowing as well as trash outside the building. While the housekeeping keep asking are we checking out, why do you care now that we are leaving so you can come in and clean and not do anything while people stay there. We called to the front desk put all she said was we don’t have anyone here to help. I had stayed at this same location in March of 2023 and had a pleasant experience. But I will not be going back to this location. This is not the quality stay I’m a custom to receiving from Marriott

The room was musty. Comforter had a large stain on it, so we removed it from the bed. Bathroom sink didn't drain well. We had read reviews and thought it would be an ok place to stay on a road trip. We were just passing through overnite, so had only a 1 nite stay.

Positives: Front desk check in staff, Eric, honored his words and acted consistently on what he said the requirements vs what he actually did to provide smooth and fast check-in. Good to have a small token of welcome gift. He practiced active listening and also was responsive when I raised issues on room cleanliness by cleaning and solving the issues. - this hotel does super well is it cleans all corners including hidden areas behind the toilet, which was hard to clean, and they did a good job on that. - All surface cleaned. - Clean bed and towels - Easy parking - Quite - Common areas were very clean including hallways and check in counter. - The hotel has many restaurants nearby and 10 minutes to Indiana University - Decent breakfast Negatives: - Hairs found on the bathroom floors, base of the nightstand - a white cloth string found on the ground next to the iron board inside the closet floor. Could have vacuum better. Other: - Odd that hidden spots were well cleaned and missed the obvious spots. - Hot water temperature is considered fine for most people, but for me, it would be great to be even hotter/higher in temperature. Bathroom cleanliness failed in obvious spots, but hidden spots were well cleaned, so that cancels out, especially the hotel staff made efforts to clean and solved it right away. Good service attitude. Meets expectations. Had the room was well cleaned when I first arrived the room, this hotel would have earned a 4 out of 5 or even 5 out of 5 rating.