The Colwyn Hotel - Near Pleasure Beach

Hotel is in extreme disrepair and very very dirty, was on the top floor but wasn’t told lift was out of order till after we paid and it is very visible I’m disabled, after making it up the 3 flights of steep stairs we got to our room which was filthy, stained,damp & cold, bathroom window was hanging out, inadequate bedding,missing light fittings, we checked out at 8am but there was nobody in reception so left key in room and tried ringing 8 times all through the morning to let them know and complain but nobody answered, worst experience I’ve ever had in a hotel and only stayed as it was late and had no other choice, please please avoid at all costs, it’s really not worth the risk!!!!!

Upset , thought it was very basic but ok when I was there, since returning my dog has flea's, which she has never had before and is a housedog, so could not have caught from anywhere else, very disappointed 😞

Avoid if at all possible - hotel looks like it houses the local homeless when they have spare rooms. Rooms had broken furniture, plug in heaters which didn’t work, carpets were disgusting, mouldy bathrooms and just an all round gruesome experience. Rooms felt wet when we entered, walls were damp and the entire place smelt awful. We checked in as a group and handed the keys back after assessing the rooms. We could not stay here with children, the other guests did not look child friendly, nor was the atmosphere. This hotel is more like a hostel. Carpark convenient however we had an audience as we locked the cars and approached the hotel, left us feeling very uneasy. We were quoted £179 to stay here for 2 nights - absolutely shocking! Very close to Pleasure beach but if you want a safe clean stay this hotel is NOT for you! I would not recommend for anything other than the location and you’d probably be better off sleeping in the car.

I stayed for a week of the 16th August and was served eggs and beans from the kitchen and my children and myself had diarrhea and sickness they told me the kitchen was closed as doing it up but I've later heard they was condemned by health and hygiene and if they was then me any my kids shouldn't of been served food from the kitchen. I also stayed on the 15th untill 18th as they over charged me first time round so I but to a weekend stay for my daughter birthday which was a absolute disgrace my daughter got bites from fleas and I had to try get them from her hair which caused her leg to get infected and I had stay at blackpool walk in for 4 hours to get given steroid cream due to severity of it and also she has asthma and the smell of mould was disgusting the celings and walls were covered in black mould leaks and also mushrooms growing from the carpet my son woke up to his bed being a swimming pool also I am absolutely disgusted that they can be open and charge people to stay in dangerous conditions. The hotel is servery run down as I have been coming to this hotel for over 6 years and the last 2 years have dramatically gone down hill and feel violated me and my family have expierences this. I am seeking legal advise and reported to all relevant services.

This hotel is good for the tram stop just over the road. The staff are very friendly and knowledgeable. The room was clean and tidy. Now the not so good. We didn’t see how disabled guests could use this hotel at all although that may be just we didn’t find ramps or anything. The hotel could definitely do with a working lift we were on the second floor and being not too fit we’re knackered by the time we got to our room. I personally believe breakfast was over priced at £5 each for toast with either jam marmalade or butter, cereal, croissants and some other pastries, some fruit or yogurt. Tea and coffee facilities in the room we asked about coffee which we were given but was told they don’t usually have coffee in the rooms. Also the coffee machine in the restaurant was £2 per cup.lastly our toilet seat was loose. We didn’t think to mention this tho

I'm 45 now but spent many a day in Blackpool as a kid and have been many times on stag/lads weekends away as an adult so I'm well aware of what Blackpool is about and the type of accommodation you can get in Blackpool. We (myself and my wife) wanted to give our 15 year old the authentic Blackpool experience as he'd never been. We picked the Colwyn because of it's price, it's location (right next to the pleasure beach which was a must visit attraction for our son) and because it's dog friendly. First the positives The location is good. 2 minute walk from the pleasure beach, 30 second walk from a tram stop and a 2 minute walk from the glitter ball (which is worth seeing if your ever in Blackpool). There is a car park and it's free for guests The staff where really friendly and helpful The price was cheap. We all slept well and the beds were comfy Now sadly the negatives To say it needs some money spent on it to upgrade is an understatement. Lift wasn't working which was ok for us but I can imagine it's a nightmare for other people. The stairs are rickety and a bit steep and very narrow so quite dangerous. The room our son was given was of a decent size but the wallpaper was peeling off on the ceiling and the walls and there was a strong smell of urine on entering the room. We complained and they moved him to a much nicer room without any issue at all. Like I said earlier the staff were great Our room was ok. Wallpaper was peeling a little bit off the ceiling and I'm not flash but my wardrobe is bigger than the en-suite, but overall it was ok, plenty of room for your stuff and bed linen was clean There was no food available as the kitchen was out of order which in all honesty was a bit of a relief! It's definitely not the worst hotel I've stayed at in Blackpool but I'll tell you honestly it's not great which is a shame because with the right investment it could be a very good hotel.